Harvard Business Review

OCTOBER 7, 2016

Customer service gets flooded with calls, the stock plummets and sales stall just before the holidays. According to a recent Ponemon Institute study , data breaches are among the top three types of incidents that affect brand reputation, and consumers often expect compensation after a security compromise. A news cycle begins.

Planning 10

Planning Company Crisis Brand 10

Harvard Business Review

SEPTEMBER 3, 2015

In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. First, they differentiate themselves by offering low prices and good service at the same time. So please tell us what you think!) Focusing on the 14 U.S.

Retail 8

Retail Operations Depreciation Merchandising 8

Harvard Business Review

NOVEMBER 29, 2010

He also founded Bubblegeneration, an agenda-setting advisory boutique that shaped strategies across media and consumer industries. Though the money supply did contract sharply, neither trade, commerce, nor industry came to a grinding halt. — and you might begin to see how economists conceive of banking shutdowns.

Banking 16

Banking Crisis Merton Guidelines 16

Harvard Business Review

APRIL 26, 2016

Sales was traditionally seen as a form of service work, with an emphasis primarily on developing moral character. For their part, universities viewed sales as “trade-school” stuff and didn’t typically offer sales-related courses. paul garbett FOR HBR. And companies performed the training, not schools.

Education 8

Education Levitt Retail Training 8

Harvard Business Review

JULY 26, 2018

Is this revolution a good thing? These critiques and investigations are often insightful and illuminating, and they have done a good job in disabusing us of the notion that algorithms are purely objective. There seems to be a growing cadre of authors, academics, and journalists that would answer in the negative.

Learning-by-Doing 8

Learning-by-Doing Policies Finance Follow-up 8

N2Growth Blog

SEPTEMBER 19, 2010

The most successful people I know consume written content at a pace that far exceeds that of the average person. I am a huge fan of the benefits of professional development gained from good old-fashioned reading. I am a huge fan of the benefits of professional development gained from good old-fashioned reading.

Blog 419

Blog Open-book Library Learning-by-Doing 419

N2Growth Blog

MAY 17, 2010

It’s been my experience that regardless of the subject, it is precisely when the noise becomes the loudest, that it’s most difficult for the consumer to extract quality and value from the market. There is nothing short of a voluminous amount of leadership information being published on a daily basis.

Blog 333

Blog Leadership Consultative Follow-up 333

Harvard Business Review

SEPTEMBER 19, 2016

Trade is in trouble in U.S. trade agreements for loss of jobs and a rash of economic ills. President Barack Obama squandered opportunity by failing to make the case for trade for his first five years in office; now the president’s window for passage of the Trans-Pacific Partnership (TPP) is closing. Vincent Tsui for HBR.

Supply Chain 8

Supply Chain Politics Policies Globalization 8