2013 Customer Loyalty Leadership Management 
Lead on Purpose
NOVEMBER 9, 2013
Perhaps a manager is present to take care of the problem, or maybe you have to wait for a phone call; either way, neither you nor the employee are pleased with the lack of progress during your interaction. This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey.
Chart Your Course
OCTOBER 27, 2014
A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business. .”
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Strategy Driven
SEPTEMBER 16, 2013
’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. If training is to have a lasting value, it must have leadership support AND participation. BUT not without gambling. Same in life.).
Strategy Driven
OCTOBER 21, 2013
The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Meanwhile, customers need help, service, and answers. Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Copyright 2007-2013 by StrategyDriven Enterprises, LLC.
Strategy Driven
APRIL 15, 2013
What else could a manager want? Sounds like it’s your manager that needs to make more calls and increase his activity. You’re an idiot who knows nothing about leadership, coaching, or creating winners. You’re a micro manager with little or no current sales talent yourself. Why not do something to actually help?
Strategy Driven
OCTOBER 14, 2013
Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ And customers love it. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! It’s nothing new.
Strategy Driven
MARCH 4, 2013
If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. The manager is looking to blame someone. The manager is NEVER the one who takes it. The manager is NEVER the one who takes it.
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