Lead on Purpose
NOVEMBER 9, 2013
This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey. Empowering that employee to waive the fee would increase customer service, empower the employee in a way that makes them more engaged, and help the company by creating customer loyalty. Leadership empower engagement'
Chart Your Course
OCTOBER 27, 2014
A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Strategy Driven
SEPTEMBER 16, 2013
’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. If training is to have a lasting value, it must have leadership support AND participation. BUT not without gambling. Same in life.).
Strategy Driven
SEPTEMBER 9, 2013
Pabulum leadership words really bug me – but not as bad as they may bug you if they’re uttered by your leader. So why is there so much leadership mediocrity? I read a lot of stuff about leaders and leadership. That’s leadership. You just finished reading Leadership words that need to be banned.
Strategy Driven
OCTOBER 21, 2013
Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Copyright 2007-2013 by StrategyDriven Enterprises, LLC.
Strategy Driven
JANUARY 6, 2014
Holy frijoles, 2013 is over! What was your 2013 resolve? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!
Strategy Driven
APRIL 15, 2013
You’re an idiot who knows nothing about leadership, coaching, or creating winners. Sales management and sales leadership is one of the hardest jobs in the world. Second you have to know your customers, why your customers buy (beyond price), andwhat keeps them loyal. Why not do something to actually help? About the Author.
Expert insights. Personalized for you.
229 
Let's personalize your content