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Master your Metrics

Lead Change Blog

For example, changes in customer satisfaction trends or engagement measurements, increase in complaints, unfavorable online and social media traffic, or pricing deterioration are leading indicators relevance may be in jeopardy. Customer attrition, declining repeat customers. Changes in customer engagement or satisfaction metrics.

Metrics 241
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“I Quit”: Why Employees Quit and How to Retain Them

HR Digest

A high attrition rate is a costly challenge for any business. These hours are generally occupied with detailed business strategies, developing webpages and social media accounts, raising funds, and checking items off of their new business to-do lists.

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What is Great Leadership?

Great Leadership By Dan

Many Boomers are frightened by social media like Twitter, LinkedIn and Facebook which are beginning to invade companies in such a way that is paralyzing to the harmony of the team that is led, in many cases, by the “type writer generation”. The element of engagement’s having the most significance is “trust”.

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The Boomers are Leaving! – How to Create and Implement a Knowledge.

Strategy Driven

Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge. How do your organization’s strategic and operational goals inform what work roles will be needed in the future?

How To 72
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Engaging Shoppers with Intelligent Stores

Harvard Business Review

Ushered in by the onslaught of mobility, social media, and online commerce, the rampant consumerization of IT is creating a power shift from associate to shopper. Replicate the personal social media experience. Research has linked high associate attrition with a poor technology environment. Big difference.

Retail 15
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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business Review

Apply Social Media Analytics to Identify Stakeholder Sentiment. They are also more likely than employees to comment on social media about changes a company is making, thus giving potentially vital insight into how they are responding. Deploying them now is critical to ensure success with data-driven change initiatives in the future.

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What is HR Analytics?

HR Digest

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98