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Why companies win by building relationships

Lead on Purpose

For too many companies, business-to-business (B2B) customer engagement is dismally low. B2B companies are more likely to be successful and secure in their customer relationships if they help their customers succeed. The more a B2B company helps its customers perform, the more essential it becomes.

B2B 251
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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

At the same time, I’ve also noticed a distorted mashup of what people think this culture is – from road bikes adorning a wall to illustrate a “commitment to work-balance” to beer taps in the boardroom to ensure a happy (or intoxicated?) Leadership Tip: great service cultures give employees leeway and power. ” -Micah Solomon.

Airlines 108
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Genecians Journey Into Corporate Giving

Mills Scofield

Just goes to show what great leadership can do! During our four sessions, we coached the Chatham team to first identify their organization’s diverse roles (which includes business service provider, government policy influencer, educational resource, and liaison for B2B urban development programs).

Ryan 130
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Moving Beyond Company Organization Silos: Lessons from the Aviation Industry

Leading Blog

A study by McKinsey specific to the business-to-business (B2B) area suggests that businesses that optimize QTC for end-to-end accountability significantly outperform peers that don’t. Assign a leader to this organization and establish a leadership team to support that person. logistics, and finance. finance, I.T.,

Industry 269
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The Best CMOs Combine 4 Leadership Styles

Harvard Business Review

Getting the brand back on track took a CMO who was committed to listening to customers — to learning what they really wanted from the brand. That’s why CMOs need to develop four types of leadership, which are based loosely on Gartner’s Intelligent Brand Framework. However, listening alone isn’t enough.

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Why Multinationals Are Doubling Down on Russia

Harvard Business Review

Russia’s industrialization also means that the market offers substantial opportunities in diverse B2B sectors such as mining, oil and gas, metallurgy, chemicals, light industry, and consumer durables. This worked, because both crises were short-lived (lasting approximately 1-1.5 years) and were followed by rapid recoveries.

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4 Design Mistakes Corporations Should Avoid

Harvard Business Review

Most of the time equipment, control panels, and software in their industrial B2B divisions are still designed by engineers. Yo-yo commitment. But its efforts have primarily focused on consumer-facing divisions such as health care and appliances, rather than fully embracing design as key business function across the entire firm.