Strategy Driven
NOVEMBER 27, 2020
To keep the customer happy, you’ll need to consider several factors: top-notch customer service, consistency, product qualities, and much more. However, it’s never enough to sustain customer loyalty; you have to keep inspiring them with new tactics and products. A quick response will improve customer loyalty.
Leading Blog
JULY 25, 2016
It is hard to let go of the thinking behind some of the management tools we still use today. David Burkus reports on a number of seemingly radical management ideas in Under New Management. Putting employees first may be the best way to serve the needs of the customer. He also tackles the question: Are managers necessary?
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Jesse Lyn Stoner Blog
AUGUST 12, 2013
It means using words that communicate compassion and a desire for a bond. Bell is a customer loyalty consultant, a renowned keynote speaker and trainer, and the author of several bestselling books. His newest book (with Marshall Goldsmith) Managers as Mentors is available at Amazon. It is like saying, “I get it!
Chart Your Course
AUGUST 14, 2012
Great Customer Service is Not Grumpy, Grouchy or Gross. Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy. If you take care of your customers they tell their friends about your business and will in the long run end up spending more money.
Strategy Driven
OCTOBER 8, 2012
I visit prospective customers almost daily, mostly insurance agents and property managers, and provide value. Roxanne, Bring a current customers that has just had a major cleanup. Jeffrey, My company helps small B2B businesses plan a video strategy and develop web series and webinars to tighten their bond with their customers.
Harvard Business Review
MAY 31, 2018
publicly listed companies from 2001 to 2015, looking at patterns of investment, growth, earnings quality, and earnings management. These two businesses will lose revenues, but will gain some customer loyalty for doing the right thing. The McKinsey Global Institute examined the performance of 615 large- and mid-cap U.S.
Harvard Business Review
NOVEMBER 23, 2011
The company encourages this sharing because it showcases customer loyalty, spreads new ideas about how to use Bean products, and provides customer insight. The Personal Concierge.
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