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How to Improve Customer Loyalty in eCommerce Businesses

Strategy Driven

Today’s eCommerce market is very competitive, making brand loyalty an elusive concept for many. These programs also make them feel part of a buzzing online community that allows them to bond with other customers. Set up multiple ways through which customers can access support from your online fashion store.

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Collaborate Instead of Competing With Gen Z in the Workplace

HR Digest

The conversation around Gen Z in the workplace receives a lot of negative attention whether we’re in discussion about their work fashion or their work ethic. Just as older workers are best placed to teach the younglings about the market, the various job assignments, the ins and outs of working with specific clients, etc.,

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Workplace Gossip | N2Growth Blog

N2Growth Blog

In the same fashion that being the source of gossip is destructive, so is furthering the damage by ratcheting up the rhetoric by participating in gossip. When you take part in gossip you do none of these things. In fact, gossip seriously undermines each one of the aforementioned success metrics by propagating inaccurate information.

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Love and Leadership | N2Growth Blog

N2Growth Blog

I’ve addressed this topic before, but perhaps not in this fashion…True leadership is dedication to something beyond self. Leaders need to understand that compassion humanizes them, allows them to build stronger trust bonds, and engenders confidence and loyalty from peers and subordinates alike.

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Leading Those Who Don't Want To Follow | N2Growth Blog

N2Growth Blog

Accepting a person where they are, creates an bond of trust. Creating a framework for decisioning, using a published delegation of authority statement, encouraging sound business practices in collaboration, team building, leadership development, and talent management will all help avoid conflicts.

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The Perils of Algorithm-Based Marketing

Harvard Business Review

They think nothing of deploying algorithms as marketing tools. Algorithms help marketers utilize customer-specific knowledge — demographics, previous behavior, fellow customers’ choices — to craft customized offers and deliver them, often in real time. That’s a natural response. I’ll explain why.

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Who's Your Brand's Editor-in-Chief?

Harvard Business Review

They ask, "If we were a cable TV channel or a mass market magazine, what would our content, tone, and the experience we offered be? Sears is heading in this direction with cooking and fashion programming streamed from a live studio next to one of its stores onto YouTube, Facebook, and other social sites. What topics could we own?"

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