Surviving Leadership

OCTOBER 29, 2018

I also truly appreciated some of the business practices that leadership followed that I have missed in other organizations, including ones highlighted in McCord’s book. This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own.

CFO 58

CFO P&L Call Center COO 58

Women on Business

JANUARY 11, 2011

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Women Leadership and Mad Men Some revolutions are bloody, and some are flash-in-the-pan moments. Authentic Leadership I was recently at the Pa. Governor’s Conference for Women.

Press Release 157

Press Release Discount Education Transportation 157

Steve Farber

MARCH 20, 2017

Now retired, Dick started his career washing cars as a “Lot Boy” for Bank of America and eventually became a senior vice president. He’s been a leadership hero of mine for years. ” Dick knows recognition is essential to building strong relationships, which is essential to great leadership.

Letter 74

Letter Budgeting Cost Call Center 74

Miles Anthony Smith

APRIL 1, 2019

No matter what your company hierarchy (authoritarian leadership or servant leadership , it is important to improve your communication skills. While not every tool is guaranteed to work for your team, if you’re looking to boost your customer service capacity, a great tool to consider for your business is a virtual call center.

Skills 60

Skills Tips Call Center Bottom-up 60

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. This is leadership! Instead of having an odd man out, I kept an old, beat up call center chair and my team got the good chairs until mine could be replaced. The path to success is not always an easy or happy journey.

Development 60

Development Team Loyalty Due Diligence 60

Harvard Business Review

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

NOVEMBER 4, 2011

Witnessing the downward-spiral of Carla Sanders' career was painful — yet her experience offers an important commentary on the requirements of executive leadership in today's organizations. Carla was literally bred for success as a business manager. Shortly thereafter, the pace of her career progress began to stall.

Proposal 11

Proposal Cialdini Execution Influence 11

Harvard Business Review

JUNE 7, 2016

The idea, outlined by Jensen and Meckling in the Theory of the Firm , worked like rocket fuel in the private equity industry and, with somewhat more mixed success, spawned many efforts to align management compensation of public companies with shareholder returns.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

MARCH 17, 2016

Beyond traditional hierarchies and contracts, networks and social and external collaborations will make leadership more horizontal, shared, and collective. Boundary-less work partnerships and networks augment capabilities and redefine careers, learning and workplace fairness and attractiveness. All-inclusive global talent market.

Human Resources 8

Human Resources Technology Globalization Trends 8