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Transforming Jet-Hot by Viewing the Organization as a System

Deming Institute

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

System 31
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The value of dignity in work – give or take 6 minutes

Deming Institute

There’s a problem – let’s jump right to problem solving because that’s the way of the traditional method of management – leading unsuspecting management teams down a bad path. Enter technological ease – management implements the swipe in /swipe out approach to restroom breaks – thus confirming productivity is in the toilet.

Deming 48
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Restaurant Week (An elementary look at quality culture fundamentals)

Deming Institute

Students ran operations. Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” Deming said that competition squeezes out intrinsic motivation while collaboration nurtures intrinsic motivation, curiosity and joy in learning. They were continually improving as a team.

Quality 51
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“Nailed it.” A lesson in overcoming project complexity

Deming Institute

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. when the going got tough, why weren’t we looking more closely at the basics first – the foundations of team effectiveness ? Looking back, I can’t help but wonder….when And so, I relented.

Project 28
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Deming’s Ideas Applied at Intermountain Healthcare Since 1988

Deming Institute

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming cautioned against clinging to examples , and for good reason. But many people like to learn about how others have applied Deming’s ideas.

Deming 28
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People Copy Examples and Wonder Why They Don’t Succeed

Deming Institute

Edwards Deming in The Deming of America. Edwards Deming in “If Japan Can…Why Can’t We?” See a classic discussion with Dr. Ackoff and Dr. Deming on the futility of trying to put together best parts/processes without an appreciation for the system. People copy examples and then they wonder what is the trouble.

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The Secret History of Agile Innovation

Harvard Business Review

Teams using agile methods get things done faster than teams using traditional processes. Edwards Deming, who used it extensively in Japan in the years following World War II. One came from a Bell Labs article on the Borland Quattro Pro team , suggesting that short daily team meetings increased group productivity dramatically.