Deming Institute

JANUARY 14, 2019

Guest post by Mustafa Shraim , ASQ Fellow and Assistant Professor, Department of Engineering Technology and Management, Ohio University. Variation is life or life is variation ” is how Dr. Deming described the extent of what we observe in our personal and work outcomes. The first mistake is called tampering.

Engineering 35

Engineering Conference Education Process 35

Deming Institute

AUGUST 30, 2018

Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” Deming said that competition squeezes out intrinsic motivation while collaboration nurtures intrinsic motivation, curiosity and joy in learning. They were continually improving as a team. Parents played the roles of diners.

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Quality P&L Deming Education 51

Deming Institute

JANUARY 30, 2017

I was happy to see John Hunter share the article on the Deming Institute blog last year , along with some context. The SHS journal article starts with a brief introduction, not in the original document, by Dr. Deming that summarizes the key points, all of which are still relevant today. So much for his pride and joy in work.

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Deming Kaizen System Quality 28

Deming Institute

OCTOBER 12, 2017

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. when the going got tough, why weren’t we looking more closely at the basics first – the foundations of team effectiveness ? Looking back, I can’t help but wonder….when And so, I relented.

Project 28

Project Deming Root Cause Analysis RACI 28

QAspire

OCTOBER 13, 2010

Between teams. Between members of the teams. Work flows from one team member to the other. It is critical to think about an organization as a coherent system and not just a collection of teams loosely connected to each other via org structure. Because, work flows horizontally. Between different departments.

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Process Deming Restructuring Efficiency 130

Deming Institute

SEPTEMBER 10, 2015

Edwards Deming in The Deming of America. Edwards Deming in “If Japan Can…Why Can’t We?” See a classic discussion with Dr. Ackoff and Dr. Deming on the futility of trying to put together best parts/processes without an appreciation for the system. Edwards Deming, The New Economics.

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Examples Deming Software System 28

Harvard Business Review

AUGUST 26, 2015

Although the jury is still out about robots stealing jobs , the pace at which AI and deep learning technologies have been advancing isn’t ebbing concerns over a future of disappearing work. He builds largely upon the work of MIT economist David Autor, who’s studied the effects of technological change on the U.S.

Technology 8

Technology Skills Deming Osborne 8

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming cautioned against clinging to examples , and for good reason. But many people like to learn about how others have applied Deming’s ideas.

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Deming Health Care System Cost 28

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. That realization helped Moesta and his team begin to grasp the struggle potential home buyers faced. “I Dr. Deming would talk about the importance of knowing what business you were in.

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Deming Christensen System Innovation 28

The Empowered Buisness

MARCH 4, 2014

The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction. Future Oriented.

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Strategic Planning Content Covey Industry 131

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. These “moments of truth&# are any time a customer or partner makes contact with your team/organization, whether by phone, electronically, letter, or in person. The quality guru, W.

Sharpe 53

Sharpe Deming Hotels Quality 53

Deming Institute

SEPTEMBER 23, 2019

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. His plan was to have the final assembly team disassemble these cars and learn firsthand how they were assembled. He did not believe the results and instructed the team to repeat the assembly operation. The discovery was not lost on Pipp.

System 74

System Productivity Products Deming 74

Harvard Business Review

APRIL 20, 2016

Teams using agile methods get things done faster than teams using traditional processes. Edwards Deming, who used it extensively in Japan in the years following World War II. One came from a Bell Labs article on the Borland Quattro Pro team , suggesting that short daily team meetings increased group productivity dramatically.

Agility 8

Agility Nonaka Takeuchi Innovation 8

The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. In a superjob, technology has not only changed the nature of the skills the job requires but has changed the nature of the work and the job itself.” Learning fast and slow.

Competitive Advantage 50

Competitive Advantage Kaizen Technology Learning-by-Doing 50

Strategy Driven

AUGUST 17, 2011

The concept of inclusion in business started when Quality gurus like Deming asked Americans to drop the ‘product-out’ mentality and instead practice a ‘customer-in’ mindset. Every professional must include as many people and organizations in their decision making as possible.

Self-aware 50

Self-aware Engineering Chief Technology Officer Learning-by-Doing 50

Deming Institute

DECEMBER 7, 2017

Edwards Deming. Thinking beyond the design and development of the next iProduct , profits allow for improvements to current products, not to mention needed technology upgrades, employee development, and dividends for shareholders. Post by Bill Bellows. There is little evidence that we give a hoot about profit.

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Deming System Crisis Industry 28

Harvard Business Review

MARCH 23, 2011

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

FEBRUARY 25, 2013

On the truly positive side, the Mayo Clinic and UnitedHealth Group have teamed up to form Optum Labs, a research group aimed at mining (initially) claims records for over 100 million people and 5 million clinical records. Edwards Deming , "automating a process that produces junk just allows you to produce more junk faster.".

Health Care 8

Health Care Benchmarking Insurance Mayo 8

Deming Institute

MAY 18, 2015

Edwards Deming’s 14 points for management. Dr. Deming explained that the organization was a system that included the suppliers and customers. A supplier will show its best new technology to the automaker that treats them best. Toyota will help suppliers improve, they are seen as part of the Toyota team.

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Long-term Deming Cooper System 28

Strategy Driven

NOVEMBER 15, 2018

Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.” Invite teams of workers to free-associate around a problem or challenge. The importance of technology ownership is significant. That’s not the purpose of Innovation Engineering.

Innovation 57

Innovation Engineering CIO System 57

Harvard Business Review

JUNE 26, 2015

The technologies and trends shaping tomorrow’s businesses. However, by giving surgical teams the opportunity to customize the procedure — tweaking it to make it work for them — we found that real compliance improved dramatically. Insight Center. The Future of Operations. Sponsored by GE Corporate. Engage and empower.

Process 8

Process Banking Compliance Bureaucracy 8

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

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Deming Management Senge Taylorism 11

Ask Atma

JANUARY 2, 2011

One of the best summaries of Quality Management was written my Edward Deming: Create consistency of purpose toward the improvement of product and service, and communicate this goal to all employees. People should be encouraged to work together as a team. the company increases profitability and stays in business; and.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

FEBRUARY 26, 2014

And once they get there, they find that there is no letup, especially today when investor expectations are higher than ever, globalization has made the position a round-the-clock job, and technology hardwires everyone to work. Think of it as continuous improvement but with your inner Deming on mute. Then try to do better.

Career 17

Career Six Sigma Deming Advice 17

Harvard Business Review

JULY 14, 2016

Many are betting on the new generation of technology firms to unsettle the old guard. With the rise of the smartphone and mobile technology, QQ failed to capture new users. Edward Deming , the father of quality movement in the 1950s, believed that what can’t be measured doesn’t get managed.

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Productivity Products Company Metrics 8