The Horizons Tracker

NOVEMBER 23, 2023

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. “And the most important factors were perceived ethics, followed by benefits. “And now, based on what it knows about you, the AI has already made a dinner reservation for you.”

Hotels 102

Hotels Influence Ethics GDP 102

Lead Change Blog

FEBRUARY 21, 2020

And continuing using the metaphor of head and heart, whilst the head gets things done (20 th century leadership) it is the heart that is essential to pump blood around the body, and so enable the head to operate. Buyers Reward You – 80% of the general population would rather pay more for products and services produced ethically.

Mission Statement 229

Mission Statement Bottom-up Operations Brand 229

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If your team is responsible for financial reporting, accuracy needs to be a core value. If your team operates a cruise ship, safety needs to be a core value.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. It may have started out with that intent, but somehow the mission statement turned into this meaningless word salad that’s better suited for a 10-K report than for a plaque at the company entrance.

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

LDRLB

APRIL 13, 2020

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. It may have started out with that intent, but somehow the mission statement turned into this meaningless word salad that’s better suited for a 10-K report than for a plaque at the company entrance.

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Harvard Business Review

DECEMBER 29, 2016

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. many of us face an endless stream of ethical dilemmas at work. We were surprised that 30 leaders in the study recalled a total of 87 “major” ethical dilemmas from their career histories. Wells Fargo. Volkswagen.

Ethics 11

Ethics Company Emotional Intelligence Short-term 11

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129