Finance IT Strategy Marketing Operations 
Harvard Business Review
OCTOBER 10, 2017
Tactical performance is how effectively your organization sticks to its strategy. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. We made a number of operational changes to the call center.
Harvard Business Review
AUGUST 21, 2013
In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Yet with each wave, the criticality of IT to basic operations and delivery of service to customers continues to escalate.
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Harvard Business Review
SEPTEMBER 6, 2017
New innovations will change the basis of competition in many markets and alter the sources of advantage for most companies. Business-critical roles — that is, the jobs that are central to differentiating a company from its competitors and successfully executing its strategy — will also change.
Harvard Business Review
FEBRUARY 27, 2013
We set people up to use their area of expertise, be it strategy, accounting, operations, technology, finance, or human resources. They need help with financial management, marketing, product development, service delivery, and technology. A skills-based, or pro bono, approach is about donating skills, not just money.
Harvard Business Review
JUNE 26, 2013
Only the largest of enterprises could afford the best technologies, and even for those with the largest bank accounts, IT strategies were limited to basics like CRM , ERP , or email. And given the complexities involved in building up competitive IT weaponry, businesses won by out-spending and out-resourcing their opponents.
Harvard Business Review
FEBRUARY 9, 2011
The best companies are able to distinguish between these consumers by precisely valuing their operating profit potential, not just gross margin or volume. They do this by building consumer P&Ls through cross-functional teams across marketing, sales, supply chain and finance, much like some companies have built account and product P&Ls.
Harvard Business Review
MAY 27, 2015
The type of capital required and its source depends on the type of business, its stage of life, and its strategy for the future. A supplier might need a working capital loan to finance a big order. In some areas and sectors, the market provides all the capital needed. That is where government can often play a critical role.
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