Lead Change Blog
AUGUST 2, 2021
Customer and employee loyalty increase significantly. If an airplane takes off from Washington’s Reagan International Airport and travels around the world intending to return to Washington D.C., Profitability, productivity, and quality rise substantially compared to other organizations. What, then, are positively energizing behaviors?
Eric Jacobson
MARCH 12, 2024
“Uncertainty is here to stay. Homkes: Growth through uncertainty is a loop, not a line. Here you employ “Survive Basics,” or the 4 C’s: Cash, Cost, Customer (retention, loyalty, stickiness), and Communication. What is the difference, and what can leaders do to develop a pragmatic strategy in times of uncertainty?
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Strategy Driven
AUGUST 25, 2020
Since you can’t always depend on a financing source to help you out when times get tough, you need to boost your marketing plan and develop loyalty among your customers. The entire nation is faced with uncertainty as the pandemic drags on, and your consumers are worried about their health, their safety, their finances, and so much more.
Lead Change Blog
DECEMBER 19, 2016
The only uncertainty factor surrounding the status of a remote team is the lack of face to face communication. Your employees can still travel the world while working, avoid stressful daily commuting, design their office the way they want it and have access to a higher salary. Define your Expectations. Schedule Frequent Meetings.
Marshall Goldsmith
NOVEMBER 24, 2010
Marshall: I hear this concern every where I travel these days. There is a lot of anxiety and uncertainty in many organizations today. loyalty, high productivity, and referrals of others as potential employees. Who doesn't? Heskett and W. Earl Sasser, Jr. In some cases, it interferes with quality and productivity.
Harvard Business Review
JULY 6, 2012
AA's app has an efficient user interface that expedites execution of key functions for the traveler, especially the frequent flyer. Misalignment between the in-person kiosk or counter experience and the app would generate uncertainty about the outcome at every decision point, with significant consequences.
Harvard Business Review
JUNE 28, 2018
For instance, a recent study of 100 product development teams found that two common disruptors of team harmony, namely diversity and task uncertainty, were positively associated with creative performance. Loyalty is a powerful source of resilience, as religious groups, movements, and families have always known.
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