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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention.

Quality 182
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A Leadership Lesson from Trappist Monks that Made Me Rich

Great Leadership By Dan

Listen," I said, "the company can be successful with you as CEO. It can be successful under the new CEO. In 2006 my faith and his wisdom bore fruit. For over 1000 years Trappist monks have been building highly successful businesses based on high quality products. What we will not survive is a protracted internal struggle.

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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

Remember, it’s the people and culture who enable technology and marketing success – not the other way around. ?. Put simply, how do you judge the success of a chief human resources officer, and who qualifies for the 2020 Top CHRO List? Selection Methodology.

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3 Ways Pixar Gains Competitive Advantage from Its Culture

Michael Lee Stallard

Ed Catmull, President of Pixar Animation and Walt Disney Animation Studios, describes what he’s learned about leadership and corporate culture in his excellent new book, Creativity, Inc.: Pixar has been phenomenally successful with the likes of Toy Story , The Incredibles , Finding Nemo, and Up, to name but a few of its films.

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Four Ways to Grow Your Business

Chart Your Course

According to a May 2013 survey from email marketing company Constant Contact, 59 percent of small businesses say running their business is harder today than it was five years ago. They credit their success with more affordable and effective marketing tools via the Internet, and growing support for local businesses.

Directory 170
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Every Leader Has to Start Somewhere!

Marshall Goldsmith

I highly recommend you read it if you want to learn about great leadership – and enjoy a thrilling page turner while you are at it! Alan’s story at Ford is a success story, but it wasn’t always that way for Alan on his leadership journey. He once told me: “Every day I remind myself that leadership is not about me.

Video 70
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Top 21 Executives at Toyota Getting a Raise to a Combined US$14.9 Million

Curious Cat

The 21 Toyota executives together don’t get paid what CEOs at companies in the USA that make as much as Toyota does (few companies are as successful as Toyota). In 2013 the average S&P 500 CEO only took pay equal to 331 other workers. But they have a long way to go before executive pay becomes a serious problem at Toyota.