Remove 2013 Remove Airlines Remove Leadership Remove Management
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All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Success Begins with Quality Customer Service

Chart Your Course

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service.

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What Leaders Need To Do To Create A Thriving Organization

Tanveer Naseer

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. Guy Kawasaki and Tanveer Naseer – MHLC 2013 3. “It’s That this is something that only we could do.

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The Secret of Lousy Service and Why it Happens

Strategy Driven

If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. The manager is looking to blame someone. The manager is NEVER the one who takes it. The manager is NEVER the one who takes it.

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Blurred Lines: Setting Healthy Boundaries at Work

Strategy Driven

Here are 4 ways you can set boundaries: Manage Your Time. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. All airlines are the same, except for their people. Practices for Professionals business leadership business management corporate culture employee engagement management and leadership strategydriven Van Moody'

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Serve Memorably

Strategy Driven

The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

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What’s the sincerity level of your message?

Strategy Driven

FORCED CORPORATE POLITENESS: I love it when service reps or managers candidly you’re your piece, the other person is clearly wrong, won’t admit it, but are under corporate edict to be polite, but you know they hate you, and their life when they tersely ask, “Will there be anything else?” Makes me smile and feel sad all at once.