Remove 2013 Remove Fashion Remove Leadership Remove Marketing
article thumbnail

The Secret of Lousy Service and Why it Happens

Strategy Driven

It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. Most people respond in some negative fashion. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

article thumbnail

How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

For example, he worked purposefully to fashion an image of himself as a hardworking, hands-on inventor (he once reportedly smeared soot on his hands and face before an interview to bolster that reputation). [1] What better way to signal that you have leadership capabilities? Moreover, it’s hard. “I

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Salespeople have questions, Jeffrey has answers.

Strategy Driven

It’s for people that have no other way of marketing. Wear nice, fashionable cowboy clothes. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

article thumbnail

A new way to look at questions and engagement: emotionally

Strategy Driven

” “How is Morgan following your passion for fashion?” Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Don’t find the pain.

article thumbnail

Design Can Drive Exceptional Returns for Shareholders

Harvard Business Review

The index was constructed in the same fashion as other indexes that seek to isolate an industry sector (banking, biotech), geography (China), or size (large cap), for example. In Interbrand’s 2013 list of the World’s most valuable brands , Nike ranks 24 th , two slots up from the prior year and a 13% increase in value to $17.085 billion.

article thumbnail

Jamie Dimon’s Pay Raise Sends Mixed Signals on Culture and Accountability

Harvard Business Review

The JP Morgan Chase board of directors has vexed the world with its terse announcement in a recent 8-K filing that CEO Jamie Dimon would receive a big pay raise — $20 million in total pay for 2013, up from $11.5 A legitimate case can be made for Dimon’s 2013 raise. million for 2012, a 74 percent increase.

article thumbnail

The Swedish CEO Who Runs His Company Like a CrossFit Gym

Harvard Business Review

” Whether in marketing or sales, it often feels like jobs are contingent on external circumstances, the whims of executives, strategic pivots, and shareholder demands. He’s the CEO and self-titled “Head Coach ” of Björn Borg, the Swedish sports fashion company named after the tennis star.

CEO 8