The Secret of Lousy Service and Why it Happens
Strategy Driven
MARCH 4, 2013
It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. Most people respond in some negative fashion. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.
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