Harvard Business Review

JULY 31, 2014

Consider Adobe’s new content-marketing strategy. Dubbed the Marketing Cloud, this new platform would enable websites to show the right images to the right customers at the right time. Adobe then went on a content-marketing spree. They used content marketing for thought leadership, in the true meaning of the term.

Content 10

Content Marketing B2C Early Adopters 10

Strategy Driven

JUNE 9, 2014

The internet and its immediate access to any information – including one’s reputation – the economy, Google and online searchability in general, social media, smart phones, one-click buying, Amazon feedback and other ratings sites, and smarter customers and consumers both B2B and B2C. The NEW big picture of selling is quite simple.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

JANUARY 23, 2019

It looks as if this is going to push even further as new AI (artifical intelligence) technologies are becoming more and more prominent in the market. When it comes to marketing the digital revolution has made large changes to the knowledge and decision-making abilities of customers.

Marketing 50

Marketing B2C Advertising Marketing Strategy 50

Harvard Business Review

MAY 12, 2015

That’s why CMOs need to develop four types of leadership, which are based loosely on Gartner’s Intelligent Brand Framework. The idea is to identify your power center — which one best represents your natural capabilities — and develop skills to flex across these leadership styles. It resonated.

Leadership Styles 8

Leadership Styles Leadership Brand Audience 8

Harvard Business Review

APRIL 18, 2011

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. A third of the CCOs previously held Division President or GM roles, and almost as many worked in a marketing and/or sales position. Senior leaders are in a new position. Consider one example.

B2C 14

B2C B2B Forrester Budgeting 14

Harvard Business Review

FEBRUARY 7, 2014

But with most B2B and B2C organizations using virtually the same branding tools, they’re arguably seeing less advantage as a result of their efforts — if they’re realizing any advantage at all. They then created an audio DNA with the goal of communicating their leadership along with the comfort and caring that distinguished the brand.

Brand 10

Brand Advertising B2C B2B 10

Harvard Business Review

MAY 9, 2012

Most customers now ignore targeted marketing campaigns, avoid responding to offers, and provide minimal feedback when asked. At the organizational level, this includes which leadership styles are most effective, and how workers interact with each other. New models of engagement herald the death of B2B and B2C.

B2C 15

B2C Early Adopters B2B How To 15

Harvard Business Review

JULY 31, 2012

While B2C companies have become adept at mining the petabytes of transactional and other purchasing data that consumers generate as they interact online, B2B sales organizations have only recently begun to use big data to inform overall strategy and tailor sales pitches for specific customers in real time.

B2B 13

B2B Chemicals Analysis B2C 13

Harvard Business Review

SEPTEMBER 22, 2011

Bain research shows that leading companies can achieve 60% or better response rates in B2B companies and 30% or more in most B2C situations. Your CFO and finance team can take a leadership role here. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

DECEMBER 13, 2017

Performing market assessments. Managing tight deadlines, revenue targets, market demands, prioritization conflicts, and resource constraints all at once is not for the faint of heart. So, what should you consider if you’re thinking of pursuing a PM role? Running design sprints. Feature prioritization and roadmap planning.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

AUGUST 4, 2017

The increasing acceptance of boomerang employees is partly due to the “tight job market,” according to Michael Watkins, chair of Genesis Advisers , professor at IMD , and author of The First 90 Days. After she left, Bridget worked in several other marketing firms. What the Experts Say. And she did.

Company 13

Company PR Learning-by-Doing Maturity 13

N2Growth Blog

NOVEMBER 30, 2010

While the technology supporting sales process have clearly evolved, the traditional sales strategies proffered by sales gurus 20 or 30 years ago have not kept pace with market needs. Today’s consumer (B2B or B2C) does their homework, is well informed, and buys…they are not sold.

Blog 373

Blog Ryan B2C Brand 373

Eric Jacobson

JANUARY 20, 2014

Social selling does not replace all other sales and marketing processes. 68 percent of marketers reported gain benefits in the area of lead generation, and 40 percent also realized an improvement in sales. AMACOM Business Leadership Management Selling Shannon Belew Social Networks The Art Of Social Selling'

B2C 78

B2C How To Media Survey 78

Eric Jacobson

OCTOBER 29, 2015

Social selling does not replace all other sales and marketing processes. 68 percent of marketers reported gain benefits in the area of lead generation, and 40 percent also realized an improvement in sales.

B2C 50

B2C Survey eBook Media 50