Strategy Driven

NOVEMBER 6, 2015

It is important to identify swings and trends so that innovation can remain a strength of your business. Whether your focus is on customer service, profits, investing, marketing, or company growth a constant awareness of your current position in relation to where you want to be is essential. Instill discipline. About the Author.

Succession 50

Succession Strategic Planning Budgeting Goal 50

Women on Business

NOVEMBER 22, 2010

Now 45, Heather Aguilera—who was an IT Project Manager “earning six figures” at a major Canadian bank before she left to become a SAHM—was eventually reduced to thinking she “would have to work in a donut shop.”

Press Release 157

Press Release Discount Entrepreneur PR 157

Women on Business

JANUARY 19, 2011

When you look at your bank balance and the bills each month, how do you react? Whether this developed from watching my father build his business, or just plain denial of my bank balance, I cannot say for sure. Do you feel a sense of anxiety rising up from your stomach to your throat, or a heavy, weighted pressure in your chest?

Press Release 162

Press Release Learning-by-Doing Discount PR 162

Strategy Driven

NOVEMBER 1, 2010

subprime mortgages, instead doing business the old-fashioned way, with 80 percent of revenues derived from retail banking. Time magazine may have called it “the most boring bank in the world,” but after the crisis, its conservative approach is looking more appealing than ever; it is a brand that played it smart and safe.

Brand 63

Brand Globalization Banking Long-term 63

Strategy Driven

OCTOBER 29, 2010

This book will explore how our institutional leaders can make claim once again to ethical, fair, and purposeful practices that underscore the value of human beings as the linchpins of our society. For example, Discover Bank held monthly meetings of all staff by location and shift.

Leadership 50

Leadership Newsletter Learning-by-Doing Belief Systems 50

Harvard Business Review

AUGUST 5, 2015

While the men of Finisterre could flee economic conditions in Spain, there is no escaping employment market upheaval in the digital age. Consider the global trends cited by Erik Brynjolfsson and Andrew McAfee in a recent interview with HBR. Learn from the countries that are bucking the trend. So what are we to do?

GDP 8

GDP Porter Education Globalization 8

Harvard Business Review

FEBRUARY 2, 2012

A few of the bullet points: • Banks insured by the Federal Deposit Insurance Corporation have $1.5 trillion in capital — the highest capital levels in the history of American banking. • Investment banks used to all be partnerships. But in financial markets, it's problematic. The largest U.S.

Finance 13

Finance Motivation White Paper Banking 13

Harvard Business Review

OCTOBER 10, 2017

In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve Despite all of these systems encouraging tactical performance, productivity was trending downward and customer satisfaction had dropped off a cliff. Building Balanced Cultures. These stats were reviewed by managers every week.

Organization 12

Organization Tactics Call Center Metrics 12

Strategy Driven

FEBRUARY 4, 2011

Where are the next trends and opportunities? How much further should we extend ethics? Sadly, many of the perpetrators did not see lapses in ethics… it was legal and just business to them. This chapter talks candidly about recent trends. Why did the scandals and corporate disrepute occur? People suddenly feel lost.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. Those attributes help us identify a set of likely trends on the horizon. Then, we put each trend through what we call The Five Questions: Where/how are people wasting their time?

Trends 8

Trends Retail Learning-by-Doing Banking 8

Strategy Driven

DECEMBER 9, 2015

While having the right education is an essential asset in today’s cutthroat job market, it can become difficult to obtain a position without experience using various applications and technologies that enhance and amplify one’s resume. Employers find this type of response a reflection of one’s work ethic and performance.

Tools 50

Tools Document Restructuring Software 50

Harvard Business Review

OCTOBER 19, 2012

Once the book had been written, I had to market it. What, they asked her, was the most powerful argument for promoting diversity — outside of ethical and legal ones? Before I knew it I was presenting the ideas in my book to Steve Black, who at the time headed up investment banking at JP Morgan Chase. She was right.

Succession 17

Succession Diversity Open-book Innovation 17