Harvard Business Review

DECEMBER 2, 2016

In this case, a team of the Rotterdam Eye Hospital’s CEO, CFO, managers, staff, and doctors wanted to understand how their patients felt when they entered the hospital and what could be done to improve their experience. Innovating for Value in Health Care. out of 10) on its customer satisfaction surveys. Insight Center.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

NOVEMBER 9, 2012

Gene Morphis, former CFO of CVS and David's Bridal suggests: "There is an interesting intersection between risk management and innovation that emerges in the CMO-CIO interface." It's up to the CEO to ensure that marketing and IT are on the same page in terms of both innovation goals and risk management.

CIO 8

CIO Chief Information Officer Norton Technology 8

Harvard Business Review

FEBRUARY 20, 2013

A 2010 IBM survey found that 79% of global chief executives foresaw "high or very high complexity" over the next five years, but only 49% felt their organization was prepared to handle it. At Allianz, the program was initiated and supported by the company CFO.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

AUGUST 4, 2015

” Surveys consistently show that we aspire to buy responsibly , and we even say we’ll pay more for environmental or socially preferable products. I’ve been in contact with Heiny and her team at Target over the last year about the program she helped build to drive product innovation and more sales.

Productivity 8

Productivity Products Chemicals Retail 8

Harvard Business Review

DECEMBER 18, 2018

Indeed, surveys show that managers and executives describe the “ideal worker” as someone with no personal life or caregiving responsibilities. “I’m not sure when I first asked if I thought it would be successful,” said Hickox, now CFO of Independent Bank in McKinney Texas. ” None of this is easy.

Banking 15

Banking Conference CEO Bottom-up 15

Chart Your Course

SEPTEMBER 6, 2017

Why Your CEO and CFO Should Care About Employee Engagement TLNT, 2013. The Innovation Catalysts Harvard Business Review, June 2011. Dos and Don’ts for Conducting an Employee Engagement Survey Insights, Winter 2011. Three Ways to Actually Engage Your Employees HBR Blog Network, June 2014. Canadian HR Reporter, March 2011.

Article 100

Article CFO Magazine Library 100

Harvard Business Review

DECEMBER 17, 2018

With rare exception, they’re not satisfied with the status quo and are driven to innovate and change. And yet that drive for innovation fails to reach most people on their team — at least not in a way that employees can act on. Digital technology should be freeing us up to be more innovative and productive.

Innovation 8

Innovation Content Team Crisis 8

Harvard Business Review

DECEMBER 28, 2016

Most CX programs are broken in similar ways: They are not designed with change or innovation in mind. Mistake #1: Forgoing change and innovation. If a score improves, that number is heralded and CX teams use it as evidence of innovation and improvement by the team. So where does it all go wrong?

Attrition 10

Attrition Metrics Net Present Value KPI 10

Harvard Business Review

MARCH 27, 2013

Sorry, CFOs: CEOs Don't Think You'd Make Good COOs (CFO). While CFOs are increasingly a part of running company operations, a new survey of CEOs indicates that they may not be entirely comfortable with this arrangement. WHAT INNOVATION FORGOT. STICK TO MATH.

Quinn 8

Quinn CFO COO Airlines 8