The Practical Leader

MAY 16, 2012

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’

Waterman 58

Waterman Consultative Learning-by-Doing Retail 58

Strategy Driven

NOVEMBER 4, 2010

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.

Supply Chain 57

Supply Chain Retail Bottom-up Newsletter 57

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JANUARY 11, 2011

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. Brennan starts by saying that business is going through a transformation and top-down leadership no longer works well for companies.

Delegation 15

Delegation Self-aware Drucker Middle Management 15

Harvard Business Review

JULY 31, 2015

Internal operational issues including execution, budgets, and deadlines are paramount in a company’s deliberation, but what other players will do is hardly ever in focus. This “island mentality” is surprisingly prevalent among talented, seasoned managers. That is, until a crisis forced them to wake up.

Competitive Intelligence 8

Competitive Intelligence Company Drucker Review 8

Ask Atma

JANUARY 2, 2011

If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Informed Management [Experienced User or Management 2.0]. Capital raising strategies.

Management 40

Management CRM Objective Human Resources 40

Rapid BI

OCTOBER 10, 2012

Most effective organizations that operate structured approaches to internal communications appoint a dedicated communications manager. Information bulletins. Other organizational information. Inform, engage. Consult, develop, publish. Inform, clarify, exchange. Inform, clarify, exchange.

Planning 61

Planning Strategy How To KPI 61