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The Importance of Organizational Resilience

Experience to Lead

Businesses regularly establish routines in the way they operate, but when problems arise and they’re thrown a curve ball, those routines and competencies may no longer work for the situation managers find themselves in. In turn, this creates space for a resilient workplace culture to flourish and generate sustainable ways of operating.

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Leading Through COVID-19: Looking Ahead

The Center For Leadership Studies

The immediate impacts like personnel changes and managing a mixture of in-office employees, as well as others that cannot safely return, will present challenges that need to be addressed in the coming weeks. The lagging effects of this event like a potential recession and long-term travel bans will continue to test us all.

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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. Walking into these organizations is often like traveling back in time 20 years.

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The Leadership Response To Coronavirus

The Horizons Tracker

Travel has been disrupted, tourism has shriveled, healthcare systems have come under intense strain, and factory output has withered. Many economists were predicting a global recession before the coronavirus crisis, but the prognosis now is even gloomier. Now is the time to truly live up to that ideal. Link ideas to actions.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

In short, most CRM practitioners have traditionally assumed an internal (inside-out), operationally centric approach to customer management and strategy. I'm traveling this week, but will follow-up with you next week to arrange the Skype call. I'd love to schedule a skype call at some point if possible BTW! Thanks Scott.

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Memorial Day Leadership Lessons

N2Growth Blog

I left my son’s graduation in Florida on Sunday evening headed for Dallas and then traveling on to San Antonio. Moreover, it is those leaders who receive the negative press, those leaders who just can’t seem to get the job done that universally seem to be void in some or all of the aforementioned traits.

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Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 1 of 4

Strategy Driven

It’s not enough just to handle a crisis effectively. The follow-through and crisis preparedness planning process helps to divert other crises from transpiring. Recommendations for crisis management and preparedness as part of macro planning are offered. In times of crisis, advisors are called upon more frequently.

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