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Navigator Newsletter #180

Chart Your Course

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. There needs to be a system for decision-making and development of leaders and managers as well as the reinforcement of values, directions and performance expectations. No excuses.

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N2Growth Blog

Business Publications Small Business Review | Newsletter for Small Business Owners Small Business Review’s e-letter is published bi-weekly and provides small businesses with information on the necessary evils of running their businesses. ** N2′s Top Pick for being of real value to small businesses. Inc.com Inc.

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StrategyDriven Editorial Perspective – Good Intentions, Bad Results: Learning from the Panic of 1826

Strategy Driven

His prosecution of the Life & Fire Insurance Company, whose owners Jacob Barker, et al perpetuated a fraud that led to the Panic of 1826, resulted in a hung jury. Why was an insurance company doing a bank’s work? After six months, the borrower would repay the insurance company’s IOU of $1000.

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Moving on from ROI to ROE, a Return on Empathy

Strategy Driven

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. Early in the 2000’s, we consulted with Allstate auto insurance and found that “accident forgiveness” was a winner with customers.

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Doing 'Different' Right: Ten Big-Time Difference Makers and How.

Strategy Driven

If you aren’t sure where to get started, take a cue from other companies that have taken innovation to heart and used it to successfully win and keep customers. Geico has done a particularly remarkable job at grabbing attention for their insurance products. But the true success came in the way that they appealed to their customers.

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Take a Deep Dive into These Career Goals Examples with Us

HR Digest

Professional development goals are an entirely separate category of aspirations and they need to be prioritized if you aim to succeed in them. Listing your current skill sets can tell you what is currently possible for your professional development goals. However, this is not always the case.

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The Right CEO Personality for Process Improvement

Harvard Business Review

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

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