Harvard Business Review

MARCH 23, 2011

The timeline showed five improvement initiatives matching the eras of five presidents: Quality Action Teams (1992-1995), Total Cycle Time (1995-2000), Perfect Order (2000-2003), Grainger Performance System (Balanced Scorecard and Six Sigma) (2004-2007), and Lean (2008). By all means, choose a name and stick with it.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

AUGUST 6, 2014

In hindsight, this thinking turned out to be far less important than what we learned about leadership, control, and trust, which ultimately were reflected in how each of the businesses was created, capitalized, and staffed. In November 2003, after due diligence, we announced our agreement to purchase 3721 for $120 million.

Chief Financial Officer 9

Chief Financial Officer Operations Learning-by-Doing IPO 9

Harvard Business Review

OCTOBER 15, 2014

For example, it took Umicore, a global materials technology group, five years (2002–2007) to lay the basis for its transformation from a commodity supplier of base metals into a premium provider of emission control catalysts, rechargeable battery materials and other value-added solutions.

Company 9

Company Chemicals Short-term How To 9

Strategy Driven

OCTOBER 4, 2013

The NASA community and the entire world were saddened by the disaster of the Space Shuttle Columbia on February 1, 2003. Losses reported by the airline industry for 2001 compare to an operating profit of $7 billion and a net profit of almost $3 billion in 2000. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Crisis 59

Crisis Airlines Transportation Crisis Management 59

Harvard Business Review

SEPTEMBER 8, 2016

After studying and working with hundreds of companies in free fall, we’ve identified concrete steps that leadership teams can take to engineer successful turnarounds and transformations. From 1993 to 2003, according to the company’s current CEO, Knudstorp, the Lego Group lost value at an average rate of 300,000 euros per day.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

SEPTEMBER 20, 2013

It began its lean journey in 2003 and has made considerable progress. ThedaCare opened its first “collaborative care” hospital unit in a medical-surgical unit at Appleton Medical Center in 2007 after 18 months of interdisciplinary planning led by nurses. Health Operations' Getting Real About Health Care Value.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

JANUARY 7, 2011

Air Products, for example, tripled corporate productivity (hard profit-and-loss benefits) from 2003 to 2006, and boosted operating return on net assets from 9.5% from 2004 to 2007. These companies kept top-management attention on critical processes and KPIs. And they succeeded wildly.

Process 15

Process Champy Competitive Advantage Hammer 15