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Customer Service Training 101

Eric Jacobson

Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers.

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Hachi - A Great Dog Movie

Building Personal Strength

I loved her in Georgia OKeeffe (2009), The Upside of Anger (2005), and the Bourne thrillers. From Hachi we learn something about loyalty. Posted by Denny Coates at 1:28 AM Labels: Dogs , Loyalty , Movies 2comments: Audrey Rose said. And it starred Richard Gere, Joan Allen, and Jason Alexander. So I put it at the top of my queue.

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Where There’s No Margin for Toxic Leadership

Harvard Business Review

But building a consistently strong top leadership team is difficult for at least three reasons: the tendency to be loyal to existing members, the lack of management depth to promote from, and many CEOs’ lack of experience in many functional areas. But in December 2005, the offer fell through. Four months later the CEO fired him.

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The Comprehensive Business Case for Sustainability

Harvard Business Review

These require sophisticated, sustainability-based management. ” Improving risk management. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. Investing in sustainability is not only a risk management tool; it can also drive innovation.

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When Treating Workers Well Leads to More Innovation

Harvard Business Review

A forthcoming paper in Management Science examined the impact of unionization on innovation. firms from 1980 to 2005 that voted to unionize, but where the vote was close. Daniel Bradley, a professor at the University of South Florida and co-author of the unionization study, suggested the answer is loyalty. It looked at U.S.

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Followership : Blog | Executive Coaching | CO2 Partners

CO2

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

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Research: How You Feel About Individualism Is Influenced by Your Social Class

Harvard Business Review

As Della Mae Justice, a successful lawyer who was raised in poverty, explained to the New York Times in 2005 , “My stomach’s always in knots getting ready to go to a party, wondering if I’m wearing the right thing, if I’ll know what to do.” The reality, however, is often quite different.

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