COO, Loyalty and Management - Leadership Digital

Stop Letting the Latest Trend Dictate How You Run Your Company

Leading Blog

JANUARY 30, 2023

Quiet firing” came about in response to it, describing the passive-aggressive behavior of managers who withhold opportunities from quiet-quitters instead of firing them altogether. Then prepare to be surprised: Your CEO, CFO, and COO may very well give different answers. When your executives have different visions, you have a problem.

Trends

Trends Company COO CFO

36 Lessons for Business & Life from Trillion Dollar Coach Bill Campbell

Leading Blog

MAY 8, 2019

He coached many others including Sundar Pichai, CEO of Google, Dan Rosensweig, CEO of Chegg, John Hennessy, former President of Stanford University, and Sheryl Sandberg, COO of Facebook. The best coach for any team is the manager who leads that team. Being a good coach is essential to being a good manager and leader.

Consensus

Consensus Groupthink COO Mentor

Saving Face: How to Preserve Dignity and Build Trust

Skip Prichard

JUNE 16, 2020

Maya Hu-Chan is a management consultant, executive coach, author, and speaker, and founder of Global Leadership Associates. More important, even if you managed to get all the spilled water on the ground back into the glass, at that point would you still want to drink it? Linda is a manager at a software company. Me neither.

COO

COO Self-aware How To Long-term

A Step-by-Step Plan to Improve CMO-COO Collaboration

Harvard Business Review

JANUARY 28, 2015

”) Delivering a consistent experience on the most common customer journeys is an important predictor of overall customer experience and loyalty. The CMO and COO are the natural partners for turning this around. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1.

COO

COO Planning Metrics Call Center

When Can’t a Leader Change The Culture?

The Idolbuster

OCTOBER 24, 2012

Lobo went from from being a successful CEO to feeling “bruised and battered” as COO at a larger company. Think about it: if it were easy, would so many corporations spend millions on “change management?” Chapter 6: Corporate Culture -The Invisible Hand of the Company Part 7. Over the last few posts, Harry T. So my advice?

Meyer

Meyer COO Loyalty Long-term

How to Bounce Back After a Failed Negotiation

Harvard Business Review

APRIL 21, 2016

. “If all you’re thinking about is saving face, you’ve already made the negotiation and its aftermath into a battle,” says Margaret Neale, the Adams Distinguished Professor of Management at Stanford Graduate School of Business and coauthor of Getting (More of) What You Want. So you didn’t land the big client.

COO

COO How To Long-term Reputation

Why New Leaders Should Be Wary of Quick Wins

Harvard Business Review

JUNE 5, 2018

Although talented and competent, he allowed himself to enter a negative cycle of activity after being hired into a large consumer goods company as the COO, and the presumptive successor to the CEO, who planned to retire in 24 months. Greg rolled up his sleeves and worked harder than he ever had, pushing the organization and himself.

Supply Chain

Supply Chain CEO Kahneman Self-aware

Leadership Teams: Why Two Are Better Than One

Harvard Business Review

APRIL 23, 2012

CEO/COO teams or "Office of the President" arrangements can offer great strengths, but may also introduce some sizeable risks, as Stephen A. We create leadership teams not only for our top jobs, but for every management position in the company. Instead, we were adding managers and creating intentional redundancies.

Team

Team Leadership COO Software

You Don’t Need to Be a Silicon Valley Startup to Have a Network-Based Strategy

Harvard Business Review

JULY 14, 2017

Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. Let’s see what happens when we connect them rather than manage them — that is, focus on the links rather than the nodes. We normally think of people as something to be managed. Human capital. Intellectual capital.

Intellectual Capital

Intellectual Capital Strategy Supply Chain Business Model

The Right Way to Check Someone’s References

Harvard Business Review

JULY 29, 2016

If you display skepticism toward the candidate or hesitate, the reference will likely clam up out of loyalty, she says. Begin by saying something like, “We are seriously considering Mary to be a project manager here. Show any skepticism or negativity toward the candidate—the reference will go silent out of loyalty.

Reference

Reference COO Learning-by-Doing Case Study

What to Do When a Personal Crisis Is Hurting Your Professional Life

Harvard Business Review

NOVEMBER 16, 2017

Should you disclose what’s happening to your manager and colleagues? But, in most cases, Kreamer says, it’s best to talk to your manager when you already “have some notion of how you intend to handle the problem.” At the time, she was managing a team of six policy analysts in the Canadian government.

Crisis

Crisis Case Study Brainstorming Supply Chain

When the Competition Is Trying to Poach Your Top Employee

Harvard Business Review

SEPTEMBER 29, 2015

. “One, you have to replace the talent, and in a time of tight labor markets, that’s a very hard—and very expensive—endeavor,” explains John Sullivan, an HR expert, professor of management at San Francisco State University, and author of 1000 Ways to Recruit Top Talent. ” Keep it in perspective.

Case Study

Case Study Learning-by-Doing Team Long-term

The Rebirth of the CMO

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. That helped account managers focus their pitch on the client’s business issues and build rapport.

P&L

P&L Banking Marketing Call Center

Case Study: Time for a Unified Campaign?

Harvard Business Review

MARCH 29, 2011

Beatriz Soto greeted Fernando Ruiz, the COO of Alegre Hotels, as he stepped out of his taxi into the Cozumel sunshine. She led him down a long corridor to a door marked "Hotel Manager." You're responsible for your own P&L, just like all the other hotel managers, and that includes promotional spending of any kind. Hans, hello.".

Case Study

Case Study Hotels Price Decentralization

Leadership Digital

Stop Letting the Latest Trend Dictate How You Run Your Company

36 Lessons for Business & Life from Trillion Dollar Coach Bill Campbell

Trending Sources

Saving Face: How to Preserve Dignity and Build Trust

A Step-by-Step Plan to Improve CMO-COO Collaboration

When Can’t a Leader Change The Culture?

How to Bounce Back After a Failed Negotiation

Why New Leaders Should Be Wary of Quick Wins

Leadership Teams: Why Two Are Better Than One

You Don’t Need to Be a Silicon Valley Startup to Have a Network-Based Strategy

The Right Way to Check Someone’s References

What to Do When a Personal Crisis Is Hurting Your Professional Life

When the Competition Is Trying to Poach Your Top Employee

The Rebirth of the CMO

Case Study: Time for a Unified Campaign?

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