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Leadership Caffeine Podcast-Bob Lucas on Customer Service

Management Excellence

For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center. For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center. Enter Robert W.

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Stay Focused During Meetings: Best Practices to Incorporate

Chart Your Course

To get the most out of this substantial cost center, employees and employers need to maximize attention and retention at every meeting. Use icebreakers and team building exercises The post Stay Focused During Meetings: Best Practices to Incorporate appeared first on Motivational Business Speaker|Leadership Training |DISC Training.

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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! License.

Blog 138
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IT Has Finally Cracked the C-Suite

Harvard Business Review

In too many companies, IT leaders, relegated to their cost centers, are subordinate to other C-level executives. They will also be able to focus more on providing governance leadership, ensuring, as Gartner Research defines it , the effective and efficient use of information technology in enabling the organization to reach its goals.

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Offshore Centers Can Offer More than Low Costs

Harvard Business Review

We found what everyone would expect — that these centers are pushing the boundaries of efficiencies. But we also found that they're helping to deliver superior customer experience, by providing consumer insights and decision support to product managers, and are orienting operations to grow revenue. But that's not by accident.

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How Cybersecurity Teams Can Convince the C-Suite of Their Value

Harvard Business Review

One of the things that surprised me most about security at Facebook is the level of attention and support that we receive from the company’s senior management team. The system was an important development for our team because it gave us a clear, direct metric to demonstrate our value to senior management. Driving Financial Goals.

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There Are 4 Futures for CMOs (Some Better Than Others)

Harvard Business Review

” In contrast, the CEO explained the leadership changes as necessary to “respond to the fast-changing needs” of customers, employees and partners and to “transform our business for the future.” Most marketers recognize that marketing is much more than running campaigns and managing brand identity.

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