Women on Business

DECEMBER 2, 2010

But let’s assume that Buddy is indeed an elf, developed and created by the North Pole to fill a need…to make toys. In the movie, Buddy failed dismally to keep up with the production of Etch-a-Sketch toys against the skill and speed of the other elves in the workshop. Are your customers feeling good about your product or service?

Brand 215

Brand Press Release Discount Customer Loyalty 215

Michael Lee Stallard

NOVEMBER 9, 2010

Organizations that have heart and soul enrich their owners, customers and communities in both economic and non-economic ways. If I owned that jewelry store I would encourage everyone on the staff to be intentional about developing heart, soul, mind and strength. Many customers can sense this. What do I mean by heart and soul?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Unlike Tesco, which pioneered data-driven customer loyalty programs, Walmart has never sought to discriminate between best and typical customers.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Chart Your Course

AUGUST 14, 2012

Great places to work are more productive and more profitable than their peers. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” It has a huge impact on the bottom line. No excuses.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

JUNE 16, 2014

Ben Franklin sought to cultivate his character by a plan of 13 virtues, which he developed at age 20 (in 1726), and continued to practice in some form for the rest of his life. Belief in company, product, customer, and especially in yourself. His autobiography lists his 13 virtues as : Temperance. Be trustworthy and trusting.

Loyalty 57

Loyalty Open-book Customer Loyalty Ethics 57

Coaching Tip

FEBRUARY 23, 2012

Just because all companies now possess the technological capability to hold social conversations with employees, customers and stakeholders, this does not mean we can automatically make these conversations valuable. What will employees rely on to guide their interactions with customers now that they can communicate with them 24/7?

How To 110

How To Airlines Media Innovation 110

N2Growth Blog

JULY 19, 2011

It was at that moment I realized the real power of one of Starbucks key business drivers, if not their most critical business driver – Starbucks sells products that cater to peoples addictive tendencies. What about companies in the luxury products sector? What about other fast food outlets?

Marketing 305

Marketing Tactics Brand Ethics 305

Harvard Business Review

OCTOBER 4, 2011

It's the company's deeply embedded belief system, its prevailing ethics, and the way people within the company interact with each other and with customers. Hewlett and Packard set out to create high-quality electronic equipment that was more accurate and precise and less expensive than competing products.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

APRIL 18, 2013

In 2012, Pricewaterhouse Coopers'' Saratoga team found that the combined costs of unanticipated turnover (including lost institutional knowledge, diminished productivity, and direct hiring and onboarding costs) are staggering: 20-200% of the employees'' original salary. The inverse is also true. Warning: You cannot fake purpose.

Cooper 8

Cooper Customer Loyalty Storytelling Career 8

Harvard Business Review

MARCH 28, 2012

Jeff Vogel is managing to make a pretty good living as an indie game developer, even though his work is easily pirated. I sell an ethical life." Vogel counsels: "The goal for an indie developer is to get people to like you. It's not so much about being an ethical vendor or one that people like. We built it.

Loyalty 10

Loyalty Software Download Customer Loyalty 10

Strategy Driven

JULY 25, 2016

Then they train with some intensive orientation and a week or two of product sales skills, investing all the while in their hopeful rookie. The lesson here is that attitude and work ethic are more important than sales skill. It’s important that you list every one of these elements so that you’re able to develop a full set of criteria.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Strategy Driven

OCTOBER 5, 2012

In eras following downturns and scandals, it is incumbent upon good companies to go the extra distance to be ethical and set good examples. Business development. Potlache is a higher level of understanding of the business that breeds loyalty and longer-term support. by Hank Moore. Any company or organization is like a tree.

Loyalty 59

Loyalty Bottom-up Strategic Planning Bond 59