Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. 9) Customer and market focus. Instant download.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

APRIL 6, 2015

Here are the Social Media and Social Selling Trends for 2015 : Social media and social selling are entering the next phase. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Why should I like you?

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 26, 2013

I’m certain that in a Facebook research-marketing lab someplace in Silicone Valley they’re talking about Instaface or Facegram. IT’S NOT A TREND, IT’S A MOVEMENT: Kids are ON IT, and ALL OVER IT. With more that 130 million ‘users’ Instagram is what’s new and what’s next. The Twitter you may not know.

Media 78

Media Follow-up Customer Loyalty Competitive Advantage 78

ExactHire - Leadership

MAY 19, 2022

10% boost in customer loyalty. ExactHire provides hiring software and strategy to help employers adapt to job market changes and succeed in hiring. Engaged workforces experienced: 81% less absenteeism. 41% fewer quality defects. 18% increase in productivity. 23% increase in profitability.

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Joseph Lalonde

JANUARY 3, 2023

Know Your Market. They’ll have different competition and potential customers, completely different markets. You’ll need to know as much as possible about your market to lead your car dealership to success. Understand Your Customers. Giving deals for existing customers. Be Willing To Learn. Offering coupons.

Succession 156

Succession Word of Mouth Marketing Talent Management Learning-by-Doing 156

Strategy Driven

FEBRUARY 18, 2013

Assertive presentations start with questions, offer unchallengeable proof in the middle, and end with a customer commitment that you have earned. BEWARE and BE AWARE: Whoever you’re calling on wants to know what’s new and what the trends are in THEIR business.

Follow-up 56

Follow-up Customer Loyalty Seminar Self-aware 56

Strategy Driven

NOVEMBER 8, 2010

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. Marketing 101 principles still apply. Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. Some are chief customer officers, chief experience officers, chief client officers, or chief digital officers. Clear, meaningful insight into the market and the consumer decision journey is job one for today’s CMO.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

SEPTEMBER 10, 2014

The article shocked the sensibilities of many who worried about rising corporate power in the world, but for many executives struggling to chart courses through the chaos of newly globalized and deregulated markets, it offered an irresistible clarity: one need only focus on owners’ interests.

Supply Chain 10

Supply Chain Bureaucracy Short-term Agility 10