Strategy Driven

JANUARY 5, 2015

Sandy fed me some support data from their recently published IBM’s 2014 Business Tech Trends Report. The report reveals that previously emerging trends like Big Data and analytics, cloud, mobile, and social are now being implemented across corporate enterprise beyond just experimentation and wait-and-see.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. 9) Customer and market focus. Instant download.

Newsletter 165

Newsletter Insurance Class Workshop 165

ExactHire - Leadership

MAY 19, 2022

10% boost in customer loyalty. Engaged workforces experienced: 81% less absenteeism. 41% fewer quality defects. 18% increase in productivity. 23% increase in profitability. Work cultures today need to be friendly, family-oriented, caring, and supportive.

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Strategy Driven

APRIL 6, 2015

Here are the Social Media and Social Selling Trends for 2015 : Social media and social selling are entering the next phase. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 26, 2013

IT’S NOT A TREND, IT’S A MOVEMENT: Kids are ON IT, and ALL OVER IT. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Media 78

Media Follow-up Customer Loyalty Competitive Advantage 78

Strategy Driven

JANUARY 6, 2014

Trends in your business. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! New social media strategies.

Goal 50

Goal Incentives Objective Customer Loyalty 50

Strategy Driven

JANUARY 28, 2013

” FYI: The trend of “best year ever” was originated more than a decade ago by the late, great Jim Rohn. These are three huge elements in leadership, life, and quality of living. I am sick of reading claims hyping me to, “have my best year ever.” ” What about your needs and desires this year?

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

FEBRUARY 18, 2013

Assertive presentations start with questions, offer unchallengeable proof in the middle, and end with a customer commitment that you have earned. BEWARE and BE AWARE: Whoever you’re calling on wants to know what’s new and what the trends are in THEIR business.

Follow-up 56

Follow-up Customer Loyalty Seminar Self-aware 56

Joseph Lalonde

JANUARY 3, 2023

You should encourage feedback on your leadership, as well as the business as a whole. While this takes some time and effort, it’s much easier than constantly looking for new customers, and should have a positive effect on your dealership’s bottom line. Giving deals for existing customers. It’ll be more profitable for you.

Succession 156

Succession Word of Mouth Marketing Talent Management Learning-by-Doing 156

Strategy Driven

NOVEMBER 8, 2010

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

AUGUST 7, 2017

Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. Inheriting a leadership mess, especially one you don’t uncover until after you arrive, can be excruciating.

Reference 12

Reference Customer Loyalty Budgeting Morale 12

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

SEPTEMBER 10, 2014

They constitute a coherent constellation of leadership and management practices, as described by more than a score of books. These shifts are not just a grab-bag of unconnected management gadgets.

Supply Chain 10

Supply Chain Bureaucracy Short-term Agility 10