Chart Your Course

AUGUST 14, 2012

They are realizing if employees and managers are unhappy, they are going to leave. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

JANUARY 5, 2015

My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. Sandy fed me some support data from their recently published IBM’s 2014 Business Tech Trends Report. Data shows the past, reveals the present, and helps predict trends in the future. Mobile is not an option – it’s an imperative.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

ExactHire - Leadership

MAY 19, 2022

10% boost in customer loyalty. Engaged workforces experienced: 81% less absenteeism. 41% fewer quality defects. 18% increase in productivity. 23% increase in profitability. Work cultures today need to be friendly, family-oriented, caring, and supportive.

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Joseph Lalonde

JANUARY 3, 2023

Have Talent Management Practices. Part of that involves having talent management practices so you can properly oversee and actually manage your employees. You should encourage feedback on your leadership, as well as the business as a whole. Giving deals for existing customers. It’ll be more profitable for you.

Succession 156

Succession Word of Mouth Marketing Talent Management Learning-by-Doing 156

Strategy Driven

JANUARY 28, 2013

” FYI: The trend of “best year ever” was originated more than a decade ago by the late, great Jim Rohn. ” Rather than manage my time (something I have always found both impossible and improbable), I will allocate 30-minute time segments to projects and tasks in order to ensure I have allotted time for completion.

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

NOVEMBER 8, 2010

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

MARCH 7, 2014

With a technology focus, you might manage to launch a successful breakthrough, but your success will be short-lived because sustaining a technological advantage today is so difficult. And with a strong brand focus, it is much easier to make swift decisions that are consistent with the values the company hopes to embody for its customers.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

AUGUST 7, 2017

Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. Inheriting a leadership mess, especially one you don’t uncover until after you arrive, can be excruciating.

Reference 12

Reference Customer Loyalty Budgeting Morale 12

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

SEPTEMBER 10, 2014

” Choices about whether and how to use money to remedy social problems should be left to individuals, he argued, who would be in better position to provide it if they were not being in effect taxed by corporate managers who thought they had better ideas for how to spend it.

Supply Chain 10

Supply Chain Bureaucracy Short-term Agility 10