article thumbnail

7 Metrics to Help you Measure Success and ROI in Business

Strategy Driven

A business analyst should focus on metrics to measure Return on Investment (ROI) to make the business operation’s success. Customer Satisfaction. Customer satisfaction is an essential tool in measuring your business success and marketing campaigns. They also tell us whether your marketing efforts are paying up.

Metrics 83
article thumbnail

Our Top Website Plugins for Shopify Sites

Strategy Driven

Privy: Grow Your Email List Privy is a robust email marketing tool that helps you capture and convert website visitors into subscribers. ReferralCandy: Leverage the Power of Referral Marketing Turn your customers into brand advocates with ReferralCandy. It is a cost-effective way to drive word-of-mouth marketing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Advantages of Using OCR in Business

Lead Change Blog

For customer-based businesses, ensuring customer satisfaction encourages customer retention. OCR is an excellent application that should be included in an organisation’s marketing strategy, as it has significant ROI. The following are advantages of using OCR to improve customers’ user experience.

Document 245
article thumbnail

Measuring the ROI of social media? There’s a laugh, and a joke.

Strategy Driven

I got an (unsolicited) email offering a webinar to teach me about how to measure, and the importance of measuring, the ROI of social media. Your customers and prospective customers are posting on Facebook whether you have the balls to have presence there or not. They have no idea of the perception and participation of customers.

ROI 66
article thumbnail

What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. In fact, I doubt this type of outreach is even on a marketing team’s mindset.

Loyalty 50
article thumbnail

A Refresher on Marketing ROI

Harvard Business Review

Companies spend a lot on marketing communications. And more fundamentally, does marketing actually work? Marketing ROI analysis can help answer those questions. What is Marketing ROI, and How Do Companies Use It? Comparing marketing efficiency with competitors. Juan Díaz-Faes for HBR.

ROI 8
article thumbnail

Complimentary Resource – Leveraging the Power of Social Media

Strategy Driven

Learn how to utilize social media to increase customer loyalty. How can you harness the total power of social media with Return-on-Investment (ROI) metrics that satisfy your CEO? Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#.

Media 50