Harvard Business Review

OCTOBER 24, 2011

The systems and structures that surround them should be treated as a means to maximize the commercial value of each artist. Disintermediation has forced a focus on talented individuals who produce great art. The key to artist-management success is identifying talent early and developing it cost-effectively over a long period of time.

Industry 13

Industry Disintermediation Merchandising Long-term 13

Harvard Business Review

JANUARY 8, 2013

Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. The goal is creating healthier and more vibrant innovation eco-systems — ones where suppliers feel clients are genuinely interested in making them better and stronger.

Innovation 8

Innovation Lean Production Disintermediation Automotive 8

Harvard Business Review

JUNE 2, 2014

Its powerful back-end system allows it to manage a real-time network of cars in an extremely simple and potentially low-cost way. That allows cab drivers to offer many of the conveniences of Uber without being disintermediated. Uber looks solid here, as well.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

AUGUST 7, 2018

Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command. They also may provide airlines, hotel chains, and rental car companies more clout when setting up smart-speaker partnerships.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

MAY 13, 2013

Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. Yes, we disintermediated the channels of culture, communication, and distribution. So let''s behold them. Pretty darn.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

SEPTEMBER 27, 2016

Benko: The educational system plays an important role here. We all need to be cognizant that the systemic, industrial-age corporate ladder approach to career development has given way to a digital-age corporate “lattice” with multidirectional career paths—and all the responsibilities that go along with it.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

JUNE 27, 2017

Executives should also be wary of how AI increases the dangers of brand disintermediation. Remember that each interaction provides an opportunity for a customer to judge the AI system and therefore the brand and company’s performance. In the future, companies might even be incorporating sympathy into their AI systems.

Brand 10

Brand Disintermediation Ethics Technology 10

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. Think of HBO Now, a standalone service that consumers can access over the web, without a cable subscription. Connecting the dots.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

MARCH 14, 2017

The result is a maze of point systems and redemption options, with cumbersome processes for exchanging points among program partners. Every transaction and its associated value are visible to anyone with access to the system. Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

AUGUST 5, 2015

It’s an inside-out process and CRM systems are there to provide data about progression (or not) through that company’s funnel steps — the famous “pipeline” metrics that dominate so much talk about sales. Specious talk about disintermediation of salespeople obscures the real issues facing firms.

B2B 8

B2B AIDA AIDAS Disintermediation 8

Harvard Business Review

JUNE 24, 2014

Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” And so, once Napster came out with its track-by-track download system, you had this big wave of people that went to it because it seemed so easy and attractive. I don’t remember ever giving that speech.

How To 14

How To Technology Industry Venture Capitalist 14

Harvard Business Review

NOVEMBER 15, 2016

The big retailers are getting squeezed and disintermediated at both ends. Now anyone with a great product and access to an online fulfilment or marketplace platform can use social media and word of mouth to bootstrap an overnight customer community that traditional brands once would have taken years to build.

Retail 8

Retail Technology Content Chief Technology Officer 8

Harvard Business Review

FEBRUARY 22, 2011

The login systems for Facebook and iTunes give Facebook and Apple the ability to influence users through ad services downstream. Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can.

CPA 15

CPA CPM Advertising Disintermediation 15