Harvard Business Review

OCTOBER 19, 2012

Redmond's three-years-in-the-making answer to the iPad, the Surface, is a high-risk product that is self-cannibalizing, says Sarah Rotman Epps on her Forrester blog. To make Surface a success, Microsoft would need to aggressively expand distribution, which would alienate OEMs in its partner ecosystem.

Forrester 8

Forrester Survey Policies System 8

Harvard Business Review

AUGUST 21, 2014

Census Bureau, ComScore, eMarketer, and Forrester. In general, however, e-commerce operations aren’t as cheap to run as most people think. in operating margins over the past three years. Operating margins for department, discount and specialty stores typically run 6% to 10%. Growth rates first. All show similar trends.

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

APRIL 18, 2011

Over the past five years, we have followed the rise of customer experience efforts from small outposts to central players in executing company strategies, especially as firms have faced growing challenges in maintaining meaningful differentiation based on product innovation alone. They have power and influence resources.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Jacqueline Reses, a former private equity investor who became Yahoo’s CHRO, said, “We should drive HR like a product organization that finds the most critical use cases of our customers and then builds products to solve those needs.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

MARCH 28, 2018

According to Forrester’s Global Business Technographics Workforce Recontact Survey 2017 , just 30% of global information workers at healthcare providers indicated they’ve received training on how to protect workplace data, and only 38% are even aware of their company’s security policies. What tone will work with the staff?

Health Care 10

Health Care Forrester Policies Tactics 10

Harvard Business Review

JULY 13, 2015

However, operating income was $178 million (thus, a measly 0.2% operating margin) which resulted in a $241 million net loss. With “free” expedited shipping, the goal of Prime is unabashedly clear: make Amazon the first-choice retail product provider for consumers. One click assures home delivery in two days or less.

Retail 8

Retail Price Forrester Discount 8

Harvard Business Review

JULY 14, 2016

Such a high failure rate isn’t surprising, as leaders are trying to create entirely new competencies and wedge them into an organization with strong legacy cultures and operating models. These firms track inventory, productivity, utilization, and other traditional Key Performance Indicators (KPIs). You manage what you measure.

Business Model 8

Business Model Human Capital Real Estate Forrester 8

Harvard Business Review

APRIL 19, 2016

Forrester Research reports that online spending in India will grow to nearly $75 billion by 2020, from $12.1 The average age of its citizens will be a youthful 29, and many of them will be eager for digital products. Although only one-fifth of its 1.3 billion people have online access today, India has already overtaken the U.S.,

Price 8

Price Globalization Forrester Marketing 8