The Practical Leader

DECEMBER 28, 2011

Try focusing on what employees or peers do right rather than where they need improvement, and discover the power of reinforcing good behaviours… Reverse the Golden Rule. Instead of “Do unto others as you would have them do unto you,” you should “Do unto others as they would have you do unto them.”

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The Practical Leader

OCTOBER 26, 2011

Here are especially vital findings and powerful observations about just what it takes to build a peak performance culture. These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters.

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Tony Mayo

MARCH 10, 2010

Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six. For Executives , For Salespeople , Listening blog comments powered by Disqus « Positions Ponder. –Cat Stevens Father and Son Popularity: 26% [ ?

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Harvard Business Review

JULY 3, 2012

Heskett introduces a powerful conceptual framework for managing culture change and shows it at work in a real-world setting. Heskett's "culture cycle" identifies policies, practices, measures, and behaviors that are crucial to moving cultures forward. In this HBR webinar, James L. Listen here.

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Skip Prichard

JUNE 22, 2020

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. There is no doubt that strong culture translates into a powerful competitive advantage. Jason Richmond.

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Harvard Business Review

NOVEMBER 26, 2012

The article, written by a leading group of service management thinkers (Jim Heskett, Tom Jones, Gary Loveman, Earl Sasser, and Len Schlesinger) is a great example of both the power a management idea can have, and how much work is required for an idea to become reality.

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Harvard Business Review

MAY 6, 2013

Heskett , culture "can account for 20-30% of the differential in corporate performance when compared with ''culturally unremarkable'' competitors." Now a professor at Harvard , one of Ganz''s core areas of research and teaching is the power of narrative. According to James L.

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Harvard Business Review

MARCH 22, 2012

It's based on the concept, introduced in HBR some two decades ago, that "service recovery" — a company's ability to respond quickly, decisively, and effectively to a service problem of its own making — is a powerful way to increase loyalty among existing customers. All things considered, that's a powerful outcome.

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