Harvard Business Review

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

SEPTEMBER 1, 2016

Proliferating bureaucracies, expanding org charts, increasingly powerful central staffs, competing departmental agendas—all interfere with the focus on the customer and the deep connection with the details of the business that allowed these companies to grow successfully in the first place. But it can help all sorts of companies.

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

JUNE 3, 2011

Instead of the traditional plums of prestigious title, powerful position, and concomitant compensation, they value challenging and diverse job opportunities, stimulating colleagues, a well-designed communal workspace, and flexible work options, with 89% of Ys saying flexible work options are important consideration in choosing an employer.

Real Estate 17

Real Estate Human Resources Hotels Diversity 17

Harvard Business Review

NOVEMBER 2, 2015

Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. While leading the 1,000 employees at the Beverly Hills and the Hotel Bel-Air, I’ve seen how a customer’s experience can change based on something as small as a smile. This is often a particular challenge with hourly-wage workers.

Motivation 8

Motivation Brand Hotels Policies 8

Sales Wolf Blog

DECEMBER 10, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Home Page Tom Peters, The Man, The Myth, The Legend, Change Guru TUTs Adventurers Club: Explore the power of thought & creative visualization to manifest dreams! The Secret - The Law of Getting What You Want The U.S.

Human Resources 133

Human Resources Hotels Blog Resources 133

Harvard Business Review

DECEMBER 7, 2015

Here is an example of how powerful mindsets can be in the workplace. In one study conducted by Alia Crum of Stanford University and Ellen Langer of Harvard University, a group of housekeeping employees at hotels were told that the work they did was good exercise, in line with the U.S.

How To 8

How To Participative Survey Human Resources 8

Harvard Business Review

JANUARY 26, 2015

Other times, shifts may be driven by disruptions and disrupters like the one happening in the transportation and hotel markets right now thanks to the likes of Uber and Airbnb. Managing organizations Change management Human resource management Organizational culture'

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

JANUARY 20, 2014

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. The power of being a startup within a big company is that you can take advantage of those resources and assets. Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline.

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

JULY 14, 2017

The good news is that you can harness the power of platforms and network effects without turning yourself completely inside out. As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Human capital. After all, we call the department human resources.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JANUARY 18, 2018

This difference in power can create an environment where sexual harassment is tolerated, ignored, or normalized , because employees do not feel comfortable confronting others about their inappropriate behavior. When they do, management tends to ignore them or change servers instead of confronting the customer.

Industry 8

Industry Policies Human Resources Report 8