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‘Good’ Is Not Enough

Lead Change Blog

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Mere satisfaction or loyalty… what will you focus on today?

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'Good' Is Not Enough

Lead Change Blog

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Mere satisfaction or loyalty… what will you focus on today?

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Benefits of Communication Training for Businesses

Strategy Driven

Forging Strong Client Bonds: Trust and Loyalty In the business sphere, client relationships reign supreme. McKinsey & Company’s report underscores that robust client communication strategies breed customer retention and positive referrals. Investing in training enhances dynamics and establishes leadership.

Training 105
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Key Qualities of a Vibrant Culture Leader

Great Leadership By Dan

According a leadership survey conducted by McKinsey , U.S. companies spend around $14 billion on leadership development. That’s the thing about leadership. In short, they’re good humans who have others’ respect and loyalty. Yet only 7 percent of respondents in the survey felt that their leaders are effective.

Quality 214
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Five Reasons WHY Leaders Need Emotional Intelligence Training

The Center For Leadership Studies

McKinsey recently noted, “Numerous studies show that in a business-as-usual environment, compassionate leaders perform better and foster more loyalty and engagement by their teams. It must be noted that Generation Z is wide-eyed and watchful, soaking in and being formed by these leadership lessons. McKinsey & Company.

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Engagement and Motivating Employees

CoachStation

The risk of not getting leadership and culture ‘right’ are significant. It’s about understanding how important leadership and engagement are. Thankfully, this attitude and openness to leadership and personal growth is improving. Additionally, teams with thriving workers also see higher customer loyalty.

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You Have to Make Them Love Their Jobs

Marshall Goldsmith

In leading today's knowledge workers, it is important to invert the pyramid and look at leadership vis-a-vis the wants and needs of the professional - as opposed to the skills of the leader. Loyalty will be gained through learning - not just earning. A role model for providing positive networking is strategy consulting firm McKinsey.

McKinsey 152