Leading Blog

FEBRUARY 5, 2021

The Mafia values immorality, loyalty, resourcefulness, and steadfastness and attracted and retained mobsters with these values. Staying in the family required unyielding loyalty and a code of silence. Wannabe Mafioso often waited decades before becoming made men.

P&L 330

P&L Franchising Leadership Forrester 330

Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. The CEO of a leading telecommunications company recently embarked on an innovative approach.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Marshall Goldsmith

NOVEMBER 4, 2013

As security has diminished, so has blind loyalty. The same trend is occurring in pharmaceuticals and telecommunications. Traditional “bonds” between employees and organizations have changed. Employees no longer expect that their organizations will provide them with job security.

Short-term 107

Short-term Long-term Trends Telecommunications 107

Harvard Business Review

NOVEMBER 22, 2016

The financial services firm USAA prizes its relationships with customers and consistently earns the highest customer loyalty scores in the industry for both its U.S. telecommunications industry found that up to 60% of customers split their services across multiple providers for mobile phone, landline, TV, and internet services.

Insurance 8

Insurance P&L CRM Telecommunications 8

Harvard Business Review

MARCH 28, 2011

If Netflix is where you want it to be, when you want it to be there, they know that breeds loyalty. It would be one thing if The New York Times was in a relatively non-competitive space like telecommunications or health insurance.

Price 14

Price Airlines Telecommunications Insurance 14

Harvard Business Review

JANUARY 3, 2017

telecommunications carriers now compete fiercely on price as they try to win new customers. How can companies get more credit from consumers for their pricing, so they can build traffic and earn loyalty? Financial asset managers have been out-price-cutting one another in exchange-traded funds in a bid to gain market share. and Europe.

Price 14

Price Retail Discount Tactics 14

Harvard Business Review

MAY 10, 2012

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer promoters you have (i.e., That makes powerful sense, and the continued growth and success of Net Promoter is a testament to the idea's relevance and value.

Reference 13

Reference Telecommunications Survey Customer Loyalty 13