LDRLB

JULY 7, 2010

Do not depend on quality inspection; rather build quality into the product and process. Assert that everyone is responsible for continual improvement in quality and productivity. Additionally, his quality management systems influence other models such as Statistical Process Control (SPC) and Total Quality Management (TQM).

Deming 74

Deming Quality TQM Short-term 74

Six Disciplines

APRIL 24, 2012

The desired end result is different for each of our clients, but it's usually centered around growth, higher productivity, improved profitability and greater overall goal accomplishment. . We're often asked by prospective clients about the ROI of the Six Disciplines program. The best answer is to look at our clients.

ROI 78

ROI TQM Quality Magazine 78

In the CEO Afterlife

FEBRUARY 5, 2011

When I was a young product manager back in the ’70s, the only people I could talk to about brands were my colleagues in the marketing department and the advertising agency. The brand surgery philosophy is one of treating products as patients who are no longer thriving, more likely dying from ill health.

Magazine 100

Magazine Brand Article Marketing 100

The Practical Leader

JULY 11, 2011

The Three Rings of Perceived Value uses concentric rings to show that as ever-higher levels of customer-defined support and service are added to a high quality product or service, the customer’s perception of value increases. In high service/quality organizations, all three rings are strong and growing. Perceived value is high.

Quality 56

Quality Six Sigma TQM Health Care 56

Deming Institute

OCTOBER 13, 2015

GS Yuasa Corporation, Industrial Battery Production Division, Industrial Batteries and Power Sources Business Unit (Japan). Every factor such as the applicants’ attitude toward executing Total Quality Management (TQM), their implementation status and the resulting effects are taken into overall consideration.

Deming 28

Deming TQM Committee Engineering 28

Strategy Driven

FEBRUARY 6, 2015

Websites that sell products are digital platforms, not the arbitrators of quality in the business world. That means doing things correctly the first time, without wasting counter-productive time in cleaning up mistakes. Productivity translates to profitability in an advantageous climate in which to function.

Quality 50

Quality Metrics Strategic Planning TQM 50

Deming Institute

NOVEMBER 21, 2016

Roadway established these goals for its quality teams: improve organizational productivity, improve employee satisfaction, develop employee capabilities through leadership and training, and improve communication by reducing frustration and conflicts.

Case Study 28

Case Study Deming System Company 28

Harvard Business Review

APRIL 4, 2012

It's the employees who are closest to serving and supporting the customer who get an unfiltered view of how customers interact with a product or service. As I discussed this post with a colleague, he said it reminded him of some of the principles of Total Quality Management (TQM). who is happy coming and leaving).

TQM 15

TQM Hotels Apparel Analysis 15

Deming Institute

JANUARY 5, 2017

While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. Guest post by Mark Graban. Edwards Deming. You might argue I went to the wrong business school. Mark Graban.

Deming 46

Deming TQM Kaizen Crisis 46

Curious Cat

MARCH 10, 2015

The city begins a quality and productivity (QP) improvement program. A mission statement is developed by the management team and shared with the department. Experimental Police District (EPD) planning team is created. The EPD begins to survey internal and external customers as to their needs.

Case Study 40

Case Study System Decentralization Management 40

Harvard Business Review

MARCH 23, 2011

Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service. For example, more than 20 years after electronics test equipment maker Teradyne launched its improvement program, managers still refer to it as TQM.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

AUGUST 25, 2014

It makes Dorsey’s summation of his story a non sequitur: “A once-thriving American business loses share to the Pacific Rim, gets scared, adopts TQM practices, raises productivity, and begins to win back business. The way the Cleveland district sells copiers illustrates. this comeback.”

Strategy 13

Strategy P&L TQM Strategic Planning 13

Harvard Business Review

JANUARY 30, 2013

Ah, yes, I said, a clear case of brand reinforcement through product differentiation: The odd thing stands out. Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? At another point in the trip, their $8 headsets broke at the plug.

Case Study 9

Case Study TQM Supply Chain Brand 9