Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Google''s CIO on How to Make Your IT Department Great.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI. Sponsored by SAS.

Learning-by-Doing 10

Learning-by-Doing Software Technology Travel 10

Harvard Business Review

AUGUST 1, 2016

Tolstoy asserted that “ one can live magnificently in this world if one knows how to work and how to love.” We have also seen leadership books written by respected leaders such as John Hope Bryant ( Love Leadership ) and Joel Manby ( Love Works ) advocating for love in the work context. Vincent Tsui for HBR.

Organization 8

Organization Power Reference Finance 8

Women on Business

JANUARY 24, 2011

We need to decide how to best divide energies—whom to feed first. How do you best focus the time and resources you have? Prepare in advance to withstand inevitable disappointments: have creative distractions, friends who know how to soothe, a planned break, and a solid plan B. Design stems from USE. Practice frugality.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. And they’re sure to have great ideas about how to improve your products and business. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. Joe Knight is widely considered as one of the world’s most influential finance and business literacy leaders. First, share the numbers.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Ive seen this in the organizations where Ive consulted.

Process 15

Process CEO Insurance Banking 15

Strategy Driven

FEBRUARY 4, 2011

How much further should we extend ethics? They don’t know how to cope. Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Where will the pendulum swing next? People suddenly feel lost.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Ask any of my friends: I can't shut up about how great the iPhone (and all the other Apple products) perform. So figure out how to deliver amazement. Answer: They are the four best products I have ever purchased in my life.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

SEPTEMBER 12, 2011

Recently, my colleagues and I interviewed dozens of these higher-ambition CEOs , all of whom taught us a valuable lesson: integrity is at the heart of great leadership. For more see Higher Ambition: How Great Leaders Create Economic and Social Value ). Moreover, these leaders remain open to learning through feedback and reflection.

360-Degree Feedback 14

360-Degree Feedback Ethics Education Human Resources 14

Harvard Business Review

JUNE 20, 2014

It has also led to a growing body of fascinating research , and a growing library of books for lay readers, the latest of which, Risk Savvy: How to Make Good Decisions , is just out. By teaching people how to deal with uncertainty, do you mean taking statistics class, studying decision theory? The same for an apparel business.

Uncertainty 9

Uncertainty Kahneman Banking System 9