Harvard Business Review

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. I’ve spent the last seven years building the customer success function at HubSpot. What to do.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

DECEMBER 28, 2016

And yet most business schools and leadership development programs still focus on those. ” The motive force behind institutional failure is leadership failure. He didn’t set ethical boundaries in a scoop-focused media market, and he hired executives who didn’t set policies and procedures to preclude such acts.

Ethics 9

Ethics CFO Technology Learning-by-Doing 9

Harvard Business Review

FEBRUARY 26, 2016

The result is the reconstitution or destruction of industries, creation of new market spaces, and reshaping of old industry ecosystems. Three years later, GE hired veteran software engineer Ganesh Bell to be chief digital officer of GE Power and Water. Balancing the short-term and long-term is a dynamic leadership challenge.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

SEPTEMBER 28, 2012

The world's biggest and fastest search engine can't help but generate terabytes and petabytes of actionable investment intelligence. In fact, Google chief economist Hal Varian (and other economists and forecasters) already use the search engine's data and analytics to predict economic futures. BIG DATA INSIGHT CENTER. More >>.

Hedge 15

Hedge Core Competence CFO ROI 15

Terry Starbucker

DECEMBER 2, 2010

We’ve each taken on the topic of influence in leadership and are exchanging blog posts. And I think anybody who’s occupied this office has to remember that success is determined by an intersection in policy and politics and that you can’t be neglecting of marketing and P.R. and public opinion.”

Influence 275

Influence Blog Politics Learning-by-Doing 275

Harvard Business Review

AUGUST 15, 2013

They resist getting their hands dirty alongside the CIO, even though many of them will readily get down into the mud of a balance sheet with the CFO or strategize the details of global brand issues with the CMO. These and other IT-related problems aren''t rooted in technology but in leadership failings. Accountability.

CEO 8

CEO CIO Technology CFO 8

Harvard Business Review

JUNE 25, 2015

Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. The Chief Entrepreneur is an executive as powerful as the CEO, with clear leadership over radical innovation within the company.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

MARCH 17, 2011

In the decades since Deng Xiaoping instituted market reform, millions of women have profitably followed Deng's dictate that "to get rich is glorious." Backing them up are legions of qualified and ambitious women who, increasingly, are the engines powering China's economic juggernaut. This post was co-authored with Ripa Rashid.

Survey 13

Survey Policies Globalization CFO 13

Harvard Business Review

MAY 5, 2016

The year before, prompted by all this, Lumiscape’s leadership had decided to pivot from a sales model to a subscription model. ” Andrew Lowell, Lumiscape’s CFO, had thought it was a mistake to move exclusively to contracts. He clearly had a strong opinion on this, as any good CFO would. “Of course he is.”

Case Study 8

Case Study Business Model CFO Software 8

Harvard Business Review

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. ”We didn’t think a recommendation engine was necessary at the time,” said one of the company’s web developers. ” So they did.

Engineering 8

Engineering Company White Paper Cooper 8

Harvard Business Review

JULY 14, 2017

A platform connects providers and users in a multisided market. A platform can be a business platform (a multisided market), a software platform (a cloud-based subscription service), or an engagement platform, (a user-generated community). Everyone on the leadership team has a role to play in making this pivot.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

MARCH 7, 2017

Susan Fowler, a former site reliability engineer at Uber, recently wrote about her “very, very strange year at Uber,” characterized by a pervasive culture of alleged sexual harassment. Ultimately, boards, CEOs, and investors get the quality of leadership — and HR — that they demand and permit. In one word: No.

Compliance 11

Compliance Hedge Human Capital Finance 11

Harvard Business Review

AUGUST 8, 2014

Retooling HR makes organization leaders smarter by applying their existing sophistication about finance, engineering, operations and marketing to HR and talent decisions. It does require that leaders reach across functional boundaries, but thats different than simply placing compensation and benefits under the CFO.

Charan 13

Charan Finance Human Resources Supply Chain 13