Harvard Business Review

SEPTEMBER 5, 2013

Credit given for the development of novel/innovative metrics for performance assessment (for example, attendance figures as a "team economics" variable). Understanding the chemical and material properties of ingredients is, indeed, a science. The kitchen can and should be a laboratory for innovation. Everybody eats.

Class 9

Class Education Supply Chain Sports 9

Harvard Business Review

JANUARY 21, 2011

Each process owner has key cross-functional metrics to manage, such as cash-to-cash cycle time, forecast accuracy, and percent of orders received on time to demand. A chemical company identified seven key process performance measures for each of its seven "value chains."

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

FEBRUARY 13, 2017

I talked with Rita McGrath, a professor at Columbia Business School, who together with Ian MacMillan, of the University of Pennsylvania’s business school, developed this classic methodology for planning innovation. McGrath recalls the painful experience of working with a big chemical company that wanted to diversify its business.

Planning 9

Planning Benchmarking Project Competitive Advantage 9

Harvard Business Review

OCTOBER 21, 2016

Fostering innovation. Investing in sustainability is not only a risk management tool; it can also drive innovation. Nike embedded sustainability into its innovation process and created the $1 billion-plus Flyknit line, which uses a specialized yarn system, requiring minimal labor and generating large profit margins.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

NOVEMBER 16, 2016

Innovating for Value in Health Care. It is true that patient experience has suffered from appearing to be a “soft science,” while quality work has been bolstered by the apparent rigor of metrics. We move pretty quickly on these. We don’t want to make the experience worse by also bungling the refund request.

System 8

System Quality Long-term Short-term 8

Great Leadership By Dan

MARCH 7, 2016

Business drivers examined include: Building high-performance cultures; engaging employees; cultivating a customer-focused culture; creating alignment and accountability; enhancing organizational talent; building strategic partnerships and relationships, driving process innovation and driving efficiency. Wellins, Ph.D.,

Diversity 120

Diversity Globalization Transportation Industry 120

Harvard Business Review

DECEMBER 20, 2011

Increased demand for transparency and its close partners, (a) the quest to define and develop useful sustainability metrics and (b) the growing sustainability data explosion. The greening of the supply chain. Big organizations keep asking more of their suppliers. The military continues to lead the way on energy and climate.

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Strategy Driven

SEPTEMBER 9, 2011

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Many conventional metrics we use to estimate value are based on faulty assumptions. Companies that will eventually be wrecked by others’ innovations are operating on autopilot.

Innovation 50

Innovation NPV Business Model Constraint 50