Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. Outside cybersecurity experts can help develop the plan.

Metrics 8

Metrics CIO Chief Financial Officer Chief Information Officer 8

Harvard Business Review

JANUARY 28, 2015

If it’s all about the operations then you lose sight of the customer. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1. Develop a shared vocabulary and shared metrics. They then set the initial minimum cost that operations can work with to deliver it.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. They're right.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

JANUARY 14, 2015

As a researcher and consultant to executives across diverse industries, I know how common it is for successful, high-performing people to lose their passion for work — and their commitment to their organizations — over time. When firms do so, it dramatically increases the commitment and impact of its stars. Yes, of course.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

MARCH 2, 2017

Every organization has a slightly different framework of expected experience, but I like to look at this through the lens of strategy and operations. Likewise, I know numerous chief HR officers who have done tours in business, operations, HR, and elsewhere. You can be stronger at one of them, but you need to know how to manage both.

CFO 8

CFO How To CIO Finance 8

Harvard Business Review

MAY 16, 2011

Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. At the oil giant BP a few years back, efforts to promote collaboration across the many operating business were so successful that employees over-collaborated. Under-collaboration.

CIO 15

CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

JUNE 23, 2017

Start by developing a strategy across the entire enterprise that includes a clear understanding of what you hope to accomplish and how success will be measured. Once they addressed those needs, the company was able to use the great platform to achieve significant savings in operating costs. Insight Center. Putting Data to Work.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

NOVEMBER 26, 2013

With time to plan, we knew we needed to engage the staff in thinking creatively about how best to reorganize IT operations to optimize available resources. Opportunities to develop new friendships and interdisciplinary collaboration. Finally, IT leaders stated that they were committed to implementing the best ideas.

Tips 10

Tips Health Care Budgeting CIO 10

Harvard Business Review

JULY 16, 2013

These transitions, even when scaled down to a company of 140 like mine, require a substantial amount of planning, commitment, resources and time with little room for error. The last bit of wisdom is to develop the most thorough 1-, 3- and 5-year cloud strategy that you can put down. The CIO In Crisis: What You Told Us.

Directory 8

Directory Company IAM CIO 8

Harvard Business Review

JUNE 20, 2013

The camera''s table sits in a virtual cloud, running on an operating system called CloudOS , which is programmed with KRL , or Kinetic Rule Language. Phil is the former CIO of Utah and a veteran entrepreneur with a Ph.D. in computer science.

CRM 8

CRM CIO Marketing Call Center 8