Harvard Business Review

DECEMBER 4, 2018

But investing in an internal communications strategy that leverages mobile app technology can play an integral role in reaching employees, connecting strategy with operations and helping companies thrive, according to new research by Staffbase. Enabling Middle Management Communication Improves Work.

Content 8

Content Middle Management Directory CIO 8

Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. Multiple conversations about cyber risks are happening across a multitude of divisions in isolation.

Metrics 8

Metrics CIO Chief Financial Officer Chief Information Officer 8

Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” The issues in each of these buckets require new leadership, or at least a rethinking of it in the highest ranks of companies, and deep operational changes. The Future of Operations.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. They're right.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

JANUARY 28, 2015

If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin. Once the drivers of the costs of the journey are understood, marketing can work with operations to address them.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

MAY 16, 2011

Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. At the oil giant BP a few years back, efforts to promote collaboration across the many operating business were so successful that employees over-collaborated. Under-collaboration.

CIO 15

CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

MARCH 13, 2013

Brian Trelstad, Acumen's former CIO, is blunt about why not: it's complicated, expensive, and often impractical for early-stage enterprises. The MCC's approach is even more complex as it operates on a 20-year time horizon. Benefits are expected to begin accruing only after five years, once the infrastructure is built and operating.

Long-term 8

Long-term Due Diligence Metrics Cost-Benefit Analysis 8

Harvard Business Review

DECEMBER 4, 2013

Much as war is too important to be left to the generals, the business of network effects is too valuable to be entrusted to the CMOs and CIOs. That requires top management commitment and oversight. Network effects make Google Google, Facebook Facebook, Twitter Twitter, Netflix Netflix and Pinterest Pinterest.

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

JUNE 23, 2017

Technology aside, keys to success included a clear strategy for building the new scheduling system and a commitment across the organization to seeing it through with an unwavering eye on improving the experiences for everyone involved — including players, fans, referees, and TV networks.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

JULY 16, 2013

These transitions, even when scaled down to a company of 140 like mine, require a substantial amount of planning, commitment, resources and time with little room for error. These should be rolling strategies that are flexible enough to consider the dynamics of the industries you will operate in. The CIO In Crisis: What You Told Us.

Directory 8

Directory Company IAM CIO 8

Harvard Business Review

MARCH 2, 2017

Every organization has a slightly different framework of expected experience, but I like to look at this through the lens of strategy and operations. Likewise, I know numerous chief HR officers who have done tours in business, operations, HR, and elsewhere. You can be stronger at one of them, but you need to know how to manage both.

CFO 8

CFO How To CIO Finance 8

Harvard Business Review

NOVEMBER 26, 2013

With time to plan, we knew we needed to engage the staff in thinking creatively about how best to reorganize IT operations to optimize available resources. Finally, IT leaders stated that they were committed to implementing the best ideas. At the second retreat, the groups presented their ideas. Change management'

Tips 11

Tips Health Care Budgeting CIO 11

Harvard Business Review

JANUARY 14, 2015

As a researcher and consultant to executives across diverse industries, I know how common it is for successful, high-performing people to lose their passion for work — and their commitment to their organizations — over time. When firms do so, it dramatically increases the commitment and impact of its stars.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

OCTOBER 6, 2011

First, far deeper collaboration between CMOs and CIOs; technology and marketing are extremely interconnected in a PIDM world. Finally, they must deliver brand messaging that conveys trustworthiness, respect for consumers, and commitment to providing value in exchange for data. So what does this mean for executives?

Management 9

Management CIO Reputation Class 9

Harvard Business Review

JUNE 20, 2013

The camera''s table sits in a virtual cloud, running on an operating system called CloudOS , which is programmed with KRL , or Kinetic Rule Language. Phil is the former CIO of Utah and a veteran entrepreneur with a Ph.D. in computer science.

CRM 8

CRM CIO Marketing Call Center 8

Harvard Business Review

JULY 24, 2013

As the drive toward increased digitization continues, enterprises have to get a handle on this total digitization — and corporate CIOs have to step up to the challenge. For Commonwealth Bank of Australia, convergence involved bringing together operations and IT into a new unit, Enterprise Services (ES), headed by the CIO.

CIO 9

CIO Organization Committee CTO 9