Harvard Business Review

SEPTEMBER 21, 2016

One of the things that surprised me most about security at Facebook is the level of attention and support that we receive from the company’s senior management team. The system was an important development for our team because it gave us a clear, direct metric to demonstrate our value to senior management.

Team 8

Team P&L Engineering Cost 8

Harvard Business Review

OCTOBER 12, 2011

In the early 1990s, Kodak's IT function was focused on systems and internal services. It's conceivable that IT's views could have saved the company, had the culture been different and had executive management been willing to listen. Each IT function was assigned a value on the basis of how closely it related to the core business.

CIO 9

CIO Outsourcing Cost Center Film 9

Harvard Business Review

FEBRUARY 2, 2016

You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. Some of the first business functionaries were railroad telegraph operators who managed schedules.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

JANUARY 4, 2018

These results, along with other transformational initiatives, have contributed to GFNorte leapfrogging its competitors within three years to attain second place in profit generation (up from fourth) in the Mexican financial system. Why did GFNorte’s analytics investment pay off when so many others’ do not? Support from the top.

Company 8

Company Chief Operating Officer Incentives Project 8

HR Digest

JANUARY 5, 2022

Most boards underestimate the concept of change management and the science behind human behavioral change. In addition, it’s important to reward leaders who excel in change management, leadership positivity and role modeling, but that is also often overlooked or misunderstood at the board level.

Human Resources 52

Human Resources Education Resources Innovation 52

Harvard Business Review

FEBRUARY 8, 2018

Theories and practices of management often spring from the opportunities created by new technologies. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). How organizations are changing.

Management 12

Management Software BPM Technology 12

Harvard Business Review

AUGUST 13, 2013

That also includes the major line of business systems that power the back office and related functions of the company, as well as the front line support and operations elements for all of that. One of the things I''d learned working for a number of CIOs was that IT is most commonly viewed as the largest cost center in the enterprise.

CIO 8

CIO How To Technology Directory 8

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? And yet few corporate managers are asking such questions, much less taking advantage. Cost Savings. And of course, few such managers have a background in information technology.

Energy 8

Energy Resources Cost Center Budgeting 8

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? And yet few corporate managers are asking such questions, much less taking advantage. Cost Savings. And of course, few such managers have a background in information technology.

Energy 8

Energy Resources Information Technology Cost Center 8

Harvard Business Review

DECEMBER 6, 2016

In the past, marketing teams might have developed their own tools and databases or bought hardware and software without considering whether they had the know-how to maintain the systems — perhaps because IT was seen as a roadblock or didn’t move as fast as marketing thought they should. It’s the most logical option.

Marketing 8

Marketing Banking Technology System 8

Harvard Business Review

FEBRUARY 22, 2012

But there are also implications for organizational design and talent management for firms of all sizes. The seven full time employees form a nucleus, or core group to handle program management, operations, and communications. Shared Purpose as an Alignment System. The implications for global education are huge, of course.

Participative 15

Participative Decentralization Globalization Cost Center 15

LDRLB

NOVEMBER 12, 2012

HR is an enigmatic profession, as the authors write, “the sad reality is—even in today’s enlightened age of recognizing the value of people to the business—too many top executives still view HR as a non-strategic cost center instead of a core, profit-contributing function.” Measuring the people side of the business is tough.

Ulrich 137

Ulrich Metrics Report Storytelling 137