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How AI Can Help Us Concentrate At Work

The Horizons Tracker

This rupture presents facilities staff with a fantastic opportunity to refashion the workplace away from the cost center of old, and towards something altogether more supportive of a productive workforce. Flexible workspaces.

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Using AI To Augment Customer Service Agents

The Horizons Tracker

A recent report from Deloitte highlighted how customer service has transitioned from the cost center of old, and the most sophisticated companies now aim to create experiences that delight customers and turn them into loyal devotees of the brand. This is possible because humans and AI have fundamentally different skillsets.

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A Case for Why Health Systems Should Partner with Pharmacies

Harvard Business Review

At CVS Health, we believe that community retail pharmacies play a critical role in that effort —­­ a view confirmed by our experience in over 60 health-system partnerships across the United States. Retail health care is good for health systems. Health happens between doctor visits. Medication adherence is a team sport.

System 8
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3 Mistakes in U.S. Health Care That Emerging Economies Can’t Afford to Repeat

Harvard Business Review

The health care system in the United States, with its technological prowess and massive infrastructure, often serves as a reference point for rapidly developing economies around the world while they build their own medical systems. Basing a system on fee-for-service payment. Victor Albrow/Getty Images.

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Shadow IT Is Out of the Closet

Harvard Business Review

It's just that they're often busy doing what they've always done, maintaining operational systems while reacting to the demands of an increasingly tech-savvy user community. The bottom left quadrant connotes building and maintenance work required for large systems from proprietary billing systems to legacy mainframe applications.

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IT Has Finally Cracked the C-Suite

Harvard Business Review

In too many companies, IT leaders, relegated to their cost centers, are subordinate to other C-level executives. Using services such as Microsoft’s Azure, they can set up their own servers, establish storage, put applications on virtual machines, configure disaster-recovery systems, and so on. Need more storage? No problem.

CIO 11
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Bridging the Gap Between IT and Your Business

Harvard Business Review

IT is asked to the table far too late to advise on the difficulties of consolidating systems after a merger , then faulted when the task takes longer and costs more. Or business silos blame IT because “systems don’t talk,” when the root issue is that siloed departments don’t like working together.