Harvard Business Review

AUGUST 24, 2016

This isn’t the fault of the technology or the CTO, who usually manages it. Relationships aren’t numbers, though, and CRM isn’t an efficiency tool. Because it involves software, many companies make it the CTO’s responsibility. It’s a result of misguided strategy. Turning data into action.

CRM 8

CRM Execution CTO Metrics 8

Strategy Driven

DECEMBER 3, 2019

Businesses from top global firms to main street staples are looking into a future driven by new technology capabilities. These new capabilities connect to the work we’ve done over the past several decades inside our enterprises to automate processes with tools — such as accounting systems, supply chain, call center, and such.

Agility 65

Agility Banking Supply Chain CTO 65

Harvard Business Review

JULY 14, 2011

Cordiality and consensus returned, with the divergent discussion hidden from leadership's view. The second meeting was a moderated discussion between P&G CTO Bruce Brown and me about our recent Harvard Business Review article. The technology is simple. Then the bosses returned. Not that you don't see this behavior inside U.S.

CTO 12

CTO Audience Consensus Innovation 12

Harvard Business Review

AUGUST 16, 2017

There are many creative tools a designer uses to think differently, but none is more counter-intuitive than “wrong thinking,” also called reverse thinking. He had her sit next to the CEO, and enabled her to wander around and ask questions to everyone, including the CEO and the CTO. Be the beginner.

Supply Chain 14

Supply Chain NGO CTO Learning-by-Doing 14

Harvard Business Review

AUGUST 26, 2013

With a tsunami of new digital technologies all converging simultaneously — social, mobile, cloud, analytics and embedded devices — there has been, once again, a cry for corporate IT to radically change to enable the digital transformation of businesses. New, more agile , software development tools and testing methods are utilized.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

AUGUST 27, 2013

Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old.

CIO 8

CIO Positioning PPM Information Technology 8

Harvard Business Review

AUGUST 20, 2013

Adoption risk: Adopting technologies or responding to market, business, and technology trends too quickly or too slowly; reactively or over thought, without considering how non-technical implications or unintended consequences contribute adoption risk. IT creates risk confusing leadership, governance, and managing.

Dunning 8

Dunning Project CTO Innovation 8

Harvard Business Review

DECEMBER 13, 2017

That said, having a basic technical understanding of what is “under the hood” and mastery of the tools that PMs use is definitely important for the role, anywhere. Pro: Breakthrough technology can offer customers things they didn’t even know they needed. Colin Lernell has more to say about these necessary skills here.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

JUNE 17, 2015

This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. The clients don’t have to own or maintain the technology. The technologies and trends shaping tomorrow’s businesses.

Productivity 8

Productivity Products Customer Intimacy Software 8