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February 2020 Leadership Development Carnival

Lead Change Blog

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Jeff Evans of Designed Learning shared Influencing Without Direct Control. Development. Communication.

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Transforming Commerce: Chief Commercial Officer Search

N2Growth Blog

They lead essential tasks such as shaping business development activities, planning marketing strategies, exploring revenue opportunities, communicating the company’s value proposition, and delivering on strategic projects. They promote a customer-centric culture within the organization, increasing brand loyalty and profitability.

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Importance Ethics in Human Resources Management

HR Digest

Unveiling the Essence of Ethics in Human Resources Ethics in human resources involves upholding a set of moral principles and values at all levels of an organization. It establishes a foundation of trust and integrity within an organization, fostering a sense of belonging and commitment among employees.

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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

For instance, RightNow found that 73 percent of consumers say friendly customer service staff can help them to “fall in love” with a brand. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal?” A profitable repeat customer?

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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

Lack of Feedback : If as a leader you don’t subject yourself to a 360 review process, then you are not earnestly looking for personal growth and development opportunities. However the healthier remedy is to find a trusted person of influence to intervene and help refine style, approach and methodology. I hope this helps Frode.

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Outsizing Strategies to Grow Your Business Potential

Skip Prichard

What strategies separate winning organizations from the rest? Over the last decade, I have studied organizations of all sizes in all industries to understand and boil down the mindset, patterns, and processes that lead to remarkable performance. Poor customer service is a killer of customer loyalty.