article thumbnail

Navigator Newsletter #180

Chart Your Course

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. The amazing thing is there are lots of innovative employees who have great ideas, but most of them go untapped.

article thumbnail

How To Leverage Technology As A Female Entrepreneur

Strategy Driven

Here are some strategies for business owners looking to leverage technology to create connections with customers. Customer Service Solutions Technology can help streamline customer service processes and create a more efficient experience for customers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Emerging Strategy of Innovative Service

Strategy Driven

Yet, the requirement to exceed customer expectations remains. The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Bell is a customer loyalty consultant and the author of several national best-selling books. ” About the Author.

article thumbnail

Building Your Brand “Buddy The Elf” Style – Part 2 :: Women on.

Women on Business

As for your brand, how are your customers feeling about your brand now that your prospective customers have some knowledge about you from steps one and two? If they are feeling your brand understands them and their needs, is innovative, is a good value, and cares about them, they are now ready to jump in and interact with you.

Brand 237
article thumbnail

What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. They dominate because they innovate. Dear Jeffrey, I am a huge fan.

Loyalty 50
article thumbnail

Why Your Business Needs To Start Monetizing Its Data

Strategy Driven

Customer loyalty cards are one of the best ways of gaining insights into how people spend their money. Because you can target specific promotions to individual customer groups. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter.

Loyalty 50
article thumbnail

The 7 Silent Business Killers

Strategy Driven

3 Innovation is DOA. You need to re-energize innovation-fast. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). Train everyone (and I do mean everyone) in the tools and techniques of innovation. Throw a challenge down for an annual innovation award.

Price 92