Skip Prichard

OCTOBER 3, 2022

They make sure to embed their purpose in the very operating system of their organizations. Deep purpose leaders understand that this way of operating will inevitably lead to short-term trade-offs among stakeholders, including customers, employees, suppliers, investors and society at large.

Short-term 120

Short-term How To Long-term Operations 120

Eric Jacobson

FEBRUARY 7, 2022

“My interviews with well over 200 executives across 18 firms revealed the secrets of these companies—not the usual facile frameworks, but new ways of thinking about business that allow leaders and companies to operate with heightened passion, urgency, and clarity,” shares Gulati. “I I call this, deep purpose.”

How To 65

How To Customer Loyalty Operations Objective 65

N2Growth Blog

JANUARY 3, 2011

They don’t sit idly by and watch the business lose market share, suffer margin erosion, see their competitive value propositions vaporize, or watch their brand go into decline. That is the question that many a business is forced to ask at some point during their life cycle. They make changes.

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Restructuring Blog CEO Brand 305

Coaching Tip

FEBRUARY 23, 2012

What will employees rely on to guide their interactions with customers now that they can communicate with them 24/7? A more human operating system puts humanity, rather than rules, at its core and trusts employees to act, inspired by values, mission and purpose, as opposed to being coerced. 4) Seek to inspire, not just motivate.

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How To Airlines Media Innovation 110

N2Growth Blog

NOVEMBER 15, 2010

Revolving Door : If you either can’t attract or retain tier-one talent, you are not an effective leader who has earned the respect and loyalty of your team…In fact, upon closer examination you’ll find that you probably don’t have a team.

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Loyalty Blog Leadership Brand 417

Harvard Business Review

OCTOBER 24, 2016

This disconnect is a major problem for the continuing development of efficient capital markets. Given their size and appetite for diversification, these gigantic investors are a significant source of financing for many companies and governments in the developed world, and their investment activities can and do move markets.

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

SEPTEMBER 19, 2017

For every “shared value” example of an energy-saving initiative that reduces operational costs, or of a social investment that enhances customer loyalty, one can find a less comfortable result. They understand the power of reputation and relationships. Most corporate leaders know this.

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Harvard Business Review

NOVEMBER 22, 2017

For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. But exactly how do today’s companies create or update an operating model to match adaptations or wholesale changes in strategy?

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

APRIL 18, 2013

Going to market effectively these days, no matter what business you''re in, means relating to customers as individuals — even if there are millions of them. retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply chain to customize their products and offers.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

OCTOBER 28, 2014

The company’s market value has more than halved to an 11-year low as it acknowledged overstating profits by hundreds of millions of dollars. Britain’s biggest supermarket chain has not only seen its fortunes erode but its reputation for competitiveness, creativity and integrity collapse. This isn’t simply bad luck.

Retail 8

Retail Loyalty Supply Chain Discount 8

Strategy Driven

DECEMBER 2, 2019

In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. While there’s no denying that technology has amazing advantages to make it easier for the customer in most cases. Reallocate advertising and marketing dollars to customer experience.

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Company P&L Bottom-up Advertising 72

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. This can disrupt a firm’s ability to operate on schedule and budget. “Stranded assets” are investments that become obsolete due to regulatory, environmental, or market constraints.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Strategy Driven

JUNE 10, 2019

This can be particularly effective if you are scaling into areas with less competition as it can be much easier to dominate the local market. It is also worth considering your product range and seeing if there are any gaps in the market that you can fill. Promote Customer Loyalty. Attracting New Customers.

Industry 52

Industry Customer Loyalty How To Loyalty 52

Joseph Lalonde

MARCH 14, 2018

Even if it’s walking to the local market for lunch, or parking further away in a parking lot. Which leads me to this conclusion; one of the healthiest habits you can operate in is healthy thinking! He could have attributed their success to more advanced technology, better marketing, or thinking differently. Keep moving!

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Succession Self-aware Learning-by-Doing Follow-up 316