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Thoughts That Make You Go Hmmm on…. the Power of Expectations

The Practical Leader

– Daniel Goleman, Working with Emotional Intelligence. The phenomenon has been found in many different types and levels of business, from life insurance to telecommunications, from CEOs to low-level management. It was the Pygmalion effect in action: Expecting the best from people can be a self-fulfilling prophecy.&#.

Wiseman 55
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Practicing Patience and Faith

Persuasive Powerhouse

I work for a telecommunications company and occasionally I’m in the field dressing fiber optic cable in cabinet. Honestly – I can’t take credit because my writing isn’t my own. It comes from the work my clients do. They are amazing. Matt Ulinski: October 21, 2010 at 2:07 pm Mary, it really is the little things.

Greenleaf 145
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The Most (and Least) Empathetic Companies

Harvard Business Review

Telecommunications. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Online Retail. General Motors. Automotive. Hilton Hotels & Resorts. Travel & Tourism. Deutsche Telekom. MasterCard. Kingfisher.

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The Myth of Work-Life Balance

Harvard Business Review

What they don't understand is that modern-day telecommunications, the hair-trigger requirements of financial markets, and the pace of global organizations create 24 x 7 work lives for most executives. So, forget work-life balance and think personal organization and finding ways to relax.

Stress 15
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Artisans Must Balance the Books

Harvard Business Review

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Books 14
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Is HR Too Important to Be Left to HR?

Harvard Business Review

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

CIO 15
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Breaking Up the Retail-Price Confusopoly

Harvard Business Review

In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications). In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications). Ran Spiegler (with co-authors) has studied such strategies.

Retail 14