Thoughts That Make You Go Hmmm on…. the Power of Expectations
The Practical Leader
SEPTEMBER 14, 2011
– Daniel Goleman, Working with Emotional Intelligence. The phenomenon has been found in many different types and levels of business, from life insurance to telecommunications, from CEOs to low-level management. It was the Pygmalion effect in action: Expecting the best from people can be a self-fulfilling prophecy..
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